Your Responsibilities
Customer Engagement, Adoption and Value Realization
Own the customer relationship lifecycle from intake and discovery through delivery, adoption, and outcome review.
Guide application teams to the appropriate service-catalog offerings and drive successful consumption of approved observability services.
Translate observability capabilities into measurable operational, reliability, productivity, and customer outcomes; track adoption, utilization, value, and onboarding friction.
Represent EAS Observability with business-unit and application stakeholders, ensuring engagements align with established observability priorities, standards, and strategic objectives.
Product Ownership and Delivery
Translate customer needs and strategic priorities into product requirements, epics, features, user stories, acceptance criteria, and delivery plans.
Own and prioritize the squad backlog using business value, enterprise priorities, risk, dependencies, capacity, and technical input.
Lead Agile delivery activities with the Scrum Master and technical leads; coordinate cross-functional execution and actively manage risks, decisions, impediments, and dependencies.
Provide concise, decision-oriented reporting on roadmap execution, adoption, delivery health, risks, and outcomes.
Service Catalog and Self-Service
Operate and continuously improve the observability service catalog as the primary customer engagement and service-consumption mechanism.
Standardize intake, onboarding, documentation, enablement, and support to move suitable services toward repeatable self-service consumption.
Convert recurring needs and onboarding friction into backlog improvements, reusable patterns, automation, documentation, and enablement materials.
Lead organizational rollout and adoption of approved new services, products, and features.
Capability Design and Governance Alignment
Contribute customer, product, delivery, and adoption perspectives to service and feature design.
Translate business needs into product requirements, and work with the observability squad to introduce new capabilities, features, and service improvements that increase customer value and adoption.
Remain informed of new products and features, assess customer and catalog impacts, and coordinate rollout after direction and design decisions are established.
Align delivery with approved observability standards, technology controls, operational-readiness expectations, and applicable risk, compliance, and audit requirements.
