TechMojo Solutions
From TechMojo Solutions's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
This role needs interaction with Amazon Internal customers it includes APAC/EMEA/AMER Operation /IT team/Customer support.
At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. IT Service Desk (SD) is the centralized IT support organization within OTS Global IT Delivery located across America, Europe/Prague, India. The team utilizes an omni-channel contact center to provide efficient, streamline 24x7 IT support to Worldwide (WW) Operations (Ops) associates and internal/external support for Amazon Lockers. Overall, SD plays a critical role in ensuring the smooth functioning of Amazon sites globally and thereby has a direct impact on Amazon’s ability to serve its customers on time. Responsibilities include, but are not limited to: 1. Effective Communication Requirements Demonstrating proficiency in clear and concise communication. This role needs interaction with Amazon Internal customers it includes APAC/EMEA/AMER Operation /IT team/Customer support. 2. Adherence to standard operating procedures (SOPs) is fundamental to maintaining consistency and efficiency in daily operations. 3. Basic Knowledge on IT Troubleshooting on end user devices: Competence in resolving issues on various client devices, including desktops, laptops, printers, and scanners. 4. Basic Understanding and troubleshooting skills on Various Operating system specifically on Windows and Linux 5. This position requires a flexible work schedule involving rotational shifts basis the business requirement 6. Adherence to OTS Service Desk Goals: Response and Resolution SLA, CSAT, and effectively managing incidents. 7. This role will be working from Bangalore (BLR18) Corporate office. - Bachelor's degree - Minimum of 1+ year of work experience in Technical Support , Service desk , Windows Support , Network Support - Good communication skills - Basic Understanding of ITIL-Based Ticketing Tools and Monitoring Tools • Basic Understanding and troubleshooting skills on Network Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
A free account lets you apply, save this job, see how well you match and check your resume against it.
Scores your resume against this job the way resume scanners do: the job's hard and soft skills, searchability, recruiter tips and formatting.
Create a free account to see your score. Your resume stays in this browser until then, and we never store it.
Already a member? Sign in
