The Operations teams in our fulfillment Centers are responsible for controlling the vast range of fast-paced inventory from inbound to outbound and work very hard to ensure that our customers receive what they want, when they want it. OpsTech IT is at the heart of this process and plays a vital role in the business's ability to meet customer promises.
Key job responsibilities
Work as part of a busy support team to implement and maintain IT infrastructure.
Communicate confidently, both verbally and in writing, with senior management stakeholders at varying levels across multiple business entities.
Provide a support service that keeps all IT equipment and infrastructure running at optimum performance.
Ensure all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on your home site and on any remote sites that you and your team support.
Run projects across the site, working closely with the business, fellow engineers, and remote support teams to implement changes and additions to the site’s technology infrastructure in line with changing business and IT requirements.
Keep a keen eye on business and technology trends.
Travel occasionally, as the role requires.
A day in the life
As an IT Support Engineer, no two days look the same. Your responsibilities include, but are not limited to:
Keeping the site running
Manage the availability of all IT equipment and infrastructure, continuously improving equipment efficiency and reducing costs.
Work with global subject matter expert teams to install and maintain networking and server infrastructure in line with Amazon standards.
Carry out site audits of technical infrastructure to make sure it follows the latest Amazon IT and Health and Safety guidelines.
Contribute to the on-call schedule covering your home site and sites within your node or region for high severity incidents.
Experience in a dynamic environment with a high degree of customer service
Experience troubleshooting integrated and interdependent computer systems
1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience
Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
2+ years of computer networking experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
