Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Nice to have Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education About the role As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic work environment. Responsibilities Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with cross-functional teams to understand system challenges and implement effective resolutions. Document troubleshooting steps and solutions to build a knowledge base for future reference. Assist junior team members by sharing knowledge and providing guidance on complex issues. Continuously monitor system performance and proactively identify potential risks or failures. Professional & Technical Skills Must To Have Skills: Proficiency in Epic Systems. Strong analytical and problem-solving abilities to diagnose and resolve software issues efficiently. Experience with system monitoring tools and incident management processes. Ability to communicate technical information clearly to both technical and non-technical stakeholders. Familiarity with software lifecycle and support methodologies. Capability to work independently while managing multiple priorities in a fast-paced environment. Additional Information The candidate should have minimum 2 years of experience in Epic Systems. This position is based at our Hyderabad office. A 15 years full time education is required. 15 years full time education About the company Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
