Identify processing bottlenecks, failed ingest jobs, metadata corruptions, and network transfer errors before they impact client delivery.
Triage, investigate, and resolve complex issues and customer complaints within strict contractual SLA response and resolution windows.
Document incident lifecycles, root-cause analyses, and step-by-step resolution paths.
Maintain and troubleshoot the application server infrastructure hosting software across both Linux and Windows Server operating systems.
Translate application-level latency complaints into actionable database diagnostics.
Translate application failure patterns into server/network requirements.
Translate recurring custom complaints into prioritized bug tickets, user stories, and feature requests.
To be successful in this role you need the following (required qualifications):
BS in Engineering, Computer Science, Systems Engineering, or related field and 8 – 12 years of prior relevant experience or Masters with 6 – 10 years of prior relevant experience.
Must have an active Top Secret/SCI security clearance with the ability to obtain and maintain a TS/SCI with Polygraph.
Experience in technical support, application support, or systems administration within enterprise software.
Demonstrated competency in both Linux and Windows Server.
Proficient in writing SQL queries to investigate application state and extract operational metrics.
Understanding of digital media concepts (ingest workflows, wrappers/containers, metadata XML/JSON) and transfer protocols.
Exceptional communication skills with a proven track record of acting as a bridge between non-technical end users and specialized engineering teams.
You will wow us even more if you have some of these skills
Familiarity with containerized applications
Experience with monitoring and telemetry platforms
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 32,000 employees support vital missions for government and commercial customers. For more information, visit www.Leidos.com.
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If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting
October 16, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range
Pay Range $107,900.00 - $195,050.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
