Key Responsibilities
Assist customers via email, chat, and phone to resolve queries effectively and professionally.
Log and track customer issues in the CRM system with accuracy.
Collaborate with internal teams (Product, Tech, Sales) to follow up on customer concerns.
Troubleshoot common product issues and guide users on best practices.
Update internal knowledge base articles and FAQs.
Monitor customer feedback and report recurring issues to the leadership team.
Support daily operational tasks and contribute to process improvement initiatives.
Requirements
Strong communication skills (written and verbal).
Good problem-solving ability and willingness to learn.
Basic understanding of customer service tools or CRM platforms is a plus.
Ability to multitask and manage time efficiently.
Positive attitude, empathy, and customer-first mindset.
What You’ll Gain
Hands-on experience with real-world customer interactions.
Exposure to support operations, CRM tools, and cross-functional workflows.
Opportunity to work closely with experienced customer support professionals.
Potential pathway to a full-time role based on performance.
What Sets Teachmint Apart
A culture of innovation and collaboration where every voice matters.
An opportunity to drive meaningful change in the education sector.
Support for your growth and learning as a leader and professional.
Join Teachmint and lead us in reshaping the future of education!
Disclaimer: Kindly note that Teachmint Technologies is an equal opportunity employer. We are dedicated to providing equal opportunities in all aspects of employment, including recruitment, training, and development of employees, which encompasses promotions, transfers, assignments, and various benefits. Teachmint Technologies strictly prohibits discrimination in the workplace based on colour, disability, marital status, nationality, race, religion, sex, sexual orientation, national or ethnic origins, religious beliefs, or age.
