Jodo
From Jodo's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
🎬 Role Description We are looking for an enthusiastic and dedicated customer experience specialist to enhance our customer experiences.
🎬 Role Description
We are looking for an enthusiastic and dedicated customer experience specialist to enhance our customer experiences. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services.
To ensure success as a customer experience specialist, you should exhibit in-depth knowledge of customer engagement channels and experience in a similar industry. A top-notch customer experience specialist will be someone whose expertise results in excellent customer
relationship management and a positive brand image.
📈 Key Responsibilities
Tracking customer experiences across online and offline channels, devices, and touchpoints.
Collaborating with the core team, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
Identifying customer needs and taking proactive steps to maintain positive experiences.
Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
Documenting processes and logging technical issues, as well as customer compliments and complaints.
Keeping informed of industry trends and new CRM technologies
📃Requirements
Passionate about talking to and understanding customer needs and giving the best Cx.
Fluent communication in English
Passionate about personal growth and making a difference
🤩 Benefits
1. Monthly Stipend
2. Golden chance to convert to a full-time role
(PPO: Customer Support Executive)
Opportunity to be part of an early-stage fintech startup and make an impact
High performers in this role will be given additional exposure
Office provides complimentary nutritious breakfast, lunch, snacks and dinner
🔎 What are we looking for?
Self-starter with a high sense of ownership → Comfortable to work with minimal supervision
Hungry to learn and grow → Passion to learn & be a better version of oneself; motivated to succeed
Bias for action → Have the temperament to experiment and execute in uncertainty
Hustler → Ability to generate resources to solve a problem
Intellectual honesty → Always seeking and presenting truth irrespective of personal POV or beliefs
Mission-oriented → Deeply care about delivering value and making an impact on customer’s lives
✅ Key Details
Role: Customer Support Intern (3 to 6-month paid full time internship)
Date of Joining: ASAP | Contact: hr@jodopay.com
A free account lets you apply, save this job, see how well you match and check your resume against it.
A short note to a recruiter or the hiring manager after you apply can get your application read sooner.
Hi [Name], I just applied for the Customer Support Internship role at Jodo. My background in [your most relevant experience] lines up well with what the team is looking for. Would you be open to a quick chat, or could you point me to the right person on the team? Thank you!
Scores your resume against this job the way resume scanners do: the job's hard and soft skills, searchability, recruiter tips and formatting.
Create a free account to see your score. Your resume stays in this browser until then, and we never store it.
Already a member? Sign in
Scores your resume against this job the way resume scanners do: the job's hard and soft skills, searchability, recruiter tips and formatting.
Create a free account to see your score. Your resume stays in this browser until then, and we never store it.
Already a member? Sign in