What You'll Be Doing
Provide technical support to customers using Ansys AEDT, HFSS, HFSS 3D Layout, SIwave, Q3D, and AEDT Circuit for electromagnetics and electronics simulation
Troubleshoot signal integrity, power integrity, crosstalk, impedance, and eye-diagram analysis issues across package, PCB, and connector design workflows
Guide customers through simulation setup, meshing strategy, solver selection, and post-processing to help them reach valid, actionable results
Document product issues, submit defect reports with reproducible test cases, verify fixes, and participate in field testing of new software releases
Evaluate new releases using real customer use cases to assess readiness, usability, and alignment with industrial application requirements
Collaborate with product development, field teams, and senior support engineers to relay customer workflow insights and technical feedback that shape product direction
Contribute to internal knowledge base, create enablement content, and support process improvements within the Customer Excellence organization
The Impact You Will Have
Reduce time to resolution for customers facing critical simulation roadblocks on active design projects
Enable successful adoption of Synopsys electromagnetics solutions across signal integrity, power integrity, and high-frequency design applications
Surface real-world usability issues and workflow gaps that directly inform product development priorities and release quality
Build repeatable, documented solutions that scale support capability across the team and reduce future case volume
Strengthen customer confidence in Synopsys tools by delivering technically sound guidance that translates into design wins
Improve product quality by identifying, reproducing, and validating fixes for defects discovered in production customer environments
Accelerate release readiness through structured testing and feedback loops tied to actual customer workflows
What You'll Need
Bachelor's degree in Electrical Engineering, Computer Engineering, Physics, or related field with coursework or focus in high-frequency electromagnetics; Master's degree is a plus
Hands-on experience with Ansys HFSS, SIwave, or comparable CAE, CAD, or EDA simulation platforms in a design or support context
Working knowledge in at least one of the following areas: signal integrity, power integrity, crosstalk analysis, impedance simulation, or eye-diagram analysis
Understanding of circuit-level and timing analysis for signal integrity applications, including familiarity with relevant compliance standards
Experience with package, PCB, or connector design workflows and the engineering processes that surround them
Familiarity with microwave and antenna fundamentals including S-parameters, wave propagation, and scattering analysis
U.S. work authorization required; U.S. citizenship preferred where required by customer, export control, or government contract requirements
Who You Are
You can take a vague customer description of a simulation problem and ask the two or three questions that clarify what they are actually trying to solve
You stay organized across multiple open cases, know which ones need urgency, and do not let details slip even when priorities shift
You communicate clearly with customers and internal teams alike, whether you are explaining a meshing tradeoff or escalating a defect with enough context for engineering to act on it
You are comfortable saying 'I need to check with the team on this' when you hit the edge of your knowledge, and you follow through until the customer has an answer
You can work productively with field teams, product managers, and senior engineers without needing someone to broker every conversation
You are willing to travel domestically up to 10% of the time to support customer engagements, training, or team collaboration as needed
The Team You'll Be Part Of
Your recruiter will share more about the team structure and mission during the interview process.
Rewards and Benefits
We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.