Working with customers does not intimidate you. You can explain a routing issue or a setup violation without losing the technical thread, and you are comfortable saying 'let me dig into that and get back to you' when you do not have the answer yet. At Synopsys, you will work on real customer designs, solve real implementation problems, and build expertise that matters in this industry.
What You'll Be Doing
Support customers using Synopsys implementation tools like Fusion Compiler and IC Compiler II, helping them debug timing violations, routing congestion, floorplanning issues, and power/area tradeoffs
Analyze customer design flows from RTL to GDSII, reproduce issues in-house, and work with internal engineering teams to resolve tool-related or methodology challenges
Review tool logs, identify root causes of failures or performance bottlenecks, and provide clear technical guidance to customers on next steps
Develop and deliver technical documentation, application notes, and best practice guides based on customer engagements and recurring issues
Participate in customer meetings, debug sessions, and technical reviews, representing Synopsys as a trusted technical resource
Collaborate with product engineering, R&D to escalate complex cases and contribute to product improvement based on real-world customer feedback
Build internal knowledge through hands-on work with synthesis, place and route, timing closure, and physical verification flows
Accompany with sale team for pre-sale/post sale to increase biz chance
The Impact You Will Have
Customers in Vietnam get faster, more reliable answers to their toughest implementation challenges, which means their chips tape out on schedule
Synopsys tools get adopted more deeply because you help customers understand not just how to use them, but how to use them well
Product teams get better feedback loops because you surface real customer pain points and edge cases that only show up in production designs
Your documentation and knowledge sharing reduce time to resolution for future cases, making the entire support organization more effective
Local customers feel supported by someone who understands their design context and can communicate clearly in English and technical terms
You help grow Synopsys' technical presence and reputation in the Vietnam semiconductor ecosystem
The team gets stronger because you contribute to a culture of learning, collaboration, and customer focus
To increase /secure share of usage SNPS tool
What You'll Need
Bachelor's or Master's in Electrical Engineering, Electronics Engineering, Computer Engineering, or a related field
Solid understanding of digital design fundamentals and the RTL-to-GDSII physical implementation flow
Knowledge of synthesis and physical design concepts including timing closure, floorplanning, place and route, and congestion analysis
Ability to work in Linux/Unix environments and navigate command-line workflows
Strong written and verbal communication skills in English, you will be working directly with customers and internal teams
Hands-on experience with Fusion Compiler, IC Compiler II, or similar industry-standard implementation tools is a strong plus
Scripting experience in TCL, Python, Perl, or Shell is a plus and will help you automate tasks and debug faster
Who You Are
You can take a vague customer complaint like 'my design is not closing timing' and turn it into a structured debug plan with clear next steps
When you hit a wall, you do not guess, you dig into the data, check the logs, reproduce the issue, and ask for help when you need it
You are comfortable saying 'I do not know yet, but I will find out' to a customer, and then actually following through
You can juggle multiple support cases at once without losing track of details or letting things fall through the cracks
You care about documentation, not because someone told you to, but because you know that writing things down makes the next case easier
You work well independently but you also know when to pull in a teammate or escalate to engineering, collaboration is not a weakness
The Team You'll Be Part Of
Our team focuses on delivering high-quality technical support and solutions to customers while fostering a collaborative, supportive, and growth-oriented environment. We value teamwork, ownership, continuous learning, and customer success. You will work closely with product engineering, and R&D across Synopsys to support customers in Vietnam and the broader region.
Rewards and Benefits
We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.