Answer inbound customer calls and/or place outbound calls; provide efficient and courteous customer service while offering all Sonic products and services
Possess an energetic attitude and desire to grow the business through sales
Act as a consultant and respond to customer telephone inquiries with the use of multiple sales support tools
Be an active listener who can show empathy and patience in a non-scripted sales environment; effectively communicate information to a variety of non-technical and technical customers
Maintain highest level of confidentiality and professionalism
Work in a fast paced, high volume, changing environment
Learn and strive to gain new knowledge about product and service changes
Identify and evaluate opportunities to increase customer retention and satisfaction
Must-haves
Exceptional phone etiquette, written, and verbal communication skills; ability to effectively communicate and collaborate with a diverse range of people and job functions
Successful candidates will be motivated to be a consistent performer dedicated to building their skills and contributing to team growth
Ability to receive and implement ongoing feedback and coaching with a positive attitude
Ability to work independently with a high degree of autonomy and accountability
Detail oriented with an ability to prioritize and multi-task
Customer service experience preferred
Must have basic computer familiarity
Must maintain a positive attendance record
Must be able to work in our Santa Rosa Office
Bilingual in Spanish Preferred
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Working in office.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Opportunity
Sonic is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of race, color, religion or belief, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, pregnancy or maternity, genetic information, or any other characteristic protected by law.
