Key Responsibilities
Collections Operations
Manage a defined book of B2B accounts, working a prioritized queue daily to drive timely payment and reduce aged AR
Execute outbound contact strategy across phone and email, maintaining a minimum contacts per day in line with team standards
Work accounts across all aging stages — from early-stage courtesy reminders through to demand-stage and pre-legal escalation — following the team’s defined escalation policy
Log every contact attempt in HighRadius with full notes
Monitor and follow up on promises to pay (PTPs); action all broken PTPs same day they are identified
Identify and escalate accounts that manager involvement in line with the written escalation policy
Dispute Management
Identify, code, and route disputes to the correct internal owner (billing, procurement, operations, or sales) using the team’s dispute classification framework
Track open disputes and follow up with resolution owners within the required timeframes to prevent aging
Communicate dispute outcomes clearly to customers and re-activate invoices in the collections queue once resolved
Flag recurring dispute patterns to the Collections Manager for upstream process improvement
HighRadius & Systems
Work daily within HighRadius – managing your assigned queue, logging contacts, and updating account statuses
Provide feedback on HighRadius from a day-to-day user perspective in order to improve user experience and functionality
Support the transition from manual processes to automated workflows, including adopting new tools and following updated SOPs as they are introduced
Maintain accurate account data and statuses in Deltek and HighRadius, including payment terms, addresses, and contact details
Pay-When-Paid & Project-Based Billing
Understand and apply pay-when-paid contract terms when managing relevant accounts, distinguishing these from standard collections activity
Work closely with project accountants to resolve billing queries and ensure invoice accuracy prior to collections outreach
Manage multi-invoice client relationships with an understanding of project-level billing and payment cycles typical in construction and engineering
Reporting & Collaboration
Contribute to weekly team huddles and status meetings, flagging stuck accounts, broken PTPs, and internal blockers
Support the Collections Manager in preparing aging analysis and KPI reporting by maintaining accurate and up-to-date account notes and statuses
Collaborate with project accountants, operations teams, and internal stakeholders to resolve disputes and billing issues that are blocking payment
Required
2+ years of experience in B2B collections, accounts receivable, or a closely related finance role
Demonstrated ability to manage a high-volume account book with discipline and attention to detail
Strong written and verbal communication skills, including the ability to handle difficult payment conversations professionally
Comfort working in ERP and AR systems; experience with Deltek, HighRadius, or similar platforms is an advantage
Organized self-starter who can manage competing priorities in a fast-paced environment
Preferred
Experience in the construction, engineering, or professional services industry; familiarity with pay-when-paid contracts and project-based billing is a strong plus
Familiarity with dispute resolution workflows and cash application processes
Prior experience working in a distributed or multi-location team environment
Competitive benefits package including health, dental, vision, and 401(k)
Clear development path within a growing collections function, with exposure to technology implementation, process improvement, and senior leadership
The opportunity to be part of building a best-in-class collections team within one of the fastest-growing AEC consulting firms in the US
For more information, please visit www.socotec.us
Job Type: Full-Time, In office 4 days a week with one hybrid/ remote day
All your information will be kept confidential according to EEO guidelines.
SOCOTEC is an Equal Opportunity Employer.
