Temporary Collections Analyst
Help protect cashflow and support the financial health of a growing business in this six-month opportunity. As a Temporary Collections Analyst, you’ll take ownership of a portfolio of customer accounts, work across internal teams and help ensure payments are collected accurately and on time.
Overview
We’re looking for a proactive, detail-focused professional to join a Collections team in Swindon. You’ll manage day-to-day collection activity, resolve customer queries and disputes, and support strong financial performance through accurate account analysis and effective communication.
Contract: 6 months
Start date: ASAP
Hours: 37.5 hours per week
Location: Swindon
Working pattern: On-site; potential work-from-home flexibility may be available but is not guaranteed
Key Responsibilities
Manage a dedicated portfolio of customer accounts.
Lead collection activity to secure timely payments in line with agreed terms.
Investigate, resolve and follow up on customer disputes.
Analyse and reconcile customer accounts.
Build effective relationships with internal stakeholders to accelerate query resolution.
Participate in calls with internal teams to identify issues and agree solutions.
Upload web billing invoices to customer portals promptly.
Support ad hoc projects assigned by the Manager.
Maintain high standards of quality, professionalism and ethical conduct.
Complete other reasonable duties aligned with your experience and competencies.
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Must-Have
Strong written and verbal communication skills.
Proficiency in Microsoft Office, including Word, Excel, Outlook and Teams.
The ability to handle challenging conversations with tact and diplomacy.
Strong organisational and analytical capabilities.
The ability to multitask and meet deadlines in a fast-paced environment.
Nice-to-Have
Accounts Receivable experience.
A background in B2B collections.
If you’re organised, analytical and ready to make a practical impact in a busy finance team, we’d welcome your application.
