Stakeholder Engagement: Serve as a spokesperson and trusted advisor for internal teams, bridging technical and business conversations to achieve shared goals.
Platform Strategy: Participation in implementing the roadmap for ServiceNow enhancements, including the adoption of AI technologies to elevate automation and decision-making capabilities.
Continuous Improvement: Ensure optimal performance and scalability of the platform while keeping up with the latest ServiceNow advancements.
Required Skills and Qualifications
Education
Bachelor's or Master's degree in Computer Science, Information Systems, Engineering, or a related field.
Experience
Minimum 4 years of hands-on ServiceNow experience.
Proven experience delivering ServiceNow implementations in large enterprise environments.
Experience working in global and cross-functional teams.
Understanding of end-to-end business and IT service management processes.
Experience working in Agile and DevOps delivery environments.
Technical Skills
ServiceNow platform configuration and development.
JavaScript, Flow Designer, Business Rules, Client Scripts, UI Policies.
Integrations using REST/SOAP APIs.
Reporting and dashboard creation.
Service Catalog and Workflow development.
CMDB/CSDM and Service Mapping exposure.
Experience with ServiceNow SPM/PPM, IRM, HR modules is highly desirable.
Process Knowledge
Strong understanding of
ITIL Framework
IT Service Management (ITSM)
Demand & Portfolio Management
Asset & Configuration Management
Continuous Service Improvement
Preferred Qualifications
ServiceNow Certified System Administrator (CSA).
ServiceNow Certified Application Developer (CAD).
ServiceNow Implementation Specialist certifications.
ITIL Foundation certification.
Experience with ServiceNow Strategic Portfolio Management (SPM)
Key Competencies
Strong analytical and problem-solving skills.
Excellent stakeholder management and communication.
Customer-centric mindset.
Ability to work independently and with teams to drive outcomes.
Strong collaboration skills across global teams.
Continuous learning and improvement mindset.
Ability to balance functional process expertise with hands-on technical delivery.
Everything we’ll do for you
You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.
Come join us, and together we can light up the future.
