Responsibilities
ServiceNow & Workflow Engineering
Configure, develop, and maintain ServiceNow workflows supporting enterprise services and user requests.
Develop automated request, approval, assignment, notification, and fulfillment workflows.
Integrate ServiceNow with enterprise platforms, REST APIs, and automation services.
Configure service requests and fulfillment processes for approved access, infrastructure, and shared-service capabilities.
Troubleshoot workflow failures, integration issues, and automation defects.
Identify opportunities to improve workflow efficiency, reliability, and maintainability.
IT Service Management Integration
Support ITIL-aligned incident, request, problem, change, knowledge, and configuration-management processes.
Integrate service-management workflows with enterprise service desks, operational teams, and escalation procedures.
Support Configuration Management Database (CMDB) integrations and service-data management where applicable.
Develop and maintain knowledge articles, technical documentation, workflow procedures, and support guidance.
Collaborate with service-management and engineering teams to ensure workflows align with operational requirements and established processes.
Service Delivery & Automation
Develop and maintain self-service workflows and service-request capabilities for technical users and administrators.
Automate request routing and fulfillment to reduce manual handoffs and improve service-delivery efficiency.
Develop dashboards and reports to monitor request status, fulfillment times, backlogs, and service performance.
Identify repetitive service requests and evaluate opportunities for safe, reliable automation.
Partner with platform, cloud, IAM, DevSecOps, and operations teams to integrate service-management processes with technical capabilities.
Support continuous improvement of service workflows, integrations, and user-facing documentation.
Location: This position is fully onsite in Chantilly, VA
Qualifications
Required Qualifications
Active TS/SCI clearance with CI Polygraph.
Approximately 4–7 years of experience in IT service management, ServiceNow development or administration, workflow engineering, application integration, or automation.
4+ years of experience with a BS/BA, 6+ years' of experience may be considered in lieu of degree.
Hands-on experience configuring or developing ServiceNow capabilities and workflows.
Experience integrating systems and services using REST APIs or comparable integration methods.
Working knowledge of ITIL processes, including incident, request, problem, and change management.
Experience with scripting, workflow automation, or application integration.
Strong troubleshooting, analytical, and technical documentation skills.
Ability to collaborate effectively with engineering, operations, and service-management teams.
Desired Qualifications
Experience with one or more of the following is beneficial
ServiceNow developer or administrator certification.
Service Catalog, self-service portals, and request-fulfillment automation.
IntegrationHub, Flow Designer, or ServiceNow APIs.
Cloud automation and integration with AWS services.
Identity and access-management workflow integration.
CI/CD pipelines or Infrastructure as Code (IaC) integration.
CMDB configuration, service mapping, or configuration-management practices.
Experience supporting secure or highly regulated enterprise IT environments.
Target Salary Range $104,000 - $166,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
Benefits Statement
Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.
Application Statements The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity. Use of artificial intelligence (AI) tools of any kind during Peraton interviews is strictly prohibited unless the candidate has obtained prior written authorization. All interview responses must be the candidate’s own.
- EEO
- EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
