Support application packaging, software distribution, migrations, upgrades, and technology refresh activities.
Monitor application availability, and performance to ensure reliable application services.
Manage incidents, service requests, problems, and changes in accordance with ITIL processes and agreed service levels.
Perform application testing, validation, and post-deployment verification.
Provide Level 2 technical support for application installation, configuration, access, and troubleshooting.
Coordinate with infrastructure teams, software vendors, and business stakeholders to resolve technical issues and support planned maintenance and upgrades.
Maintain application documentation, knowledge articles, standard operating procedures, and technical documentation.
Administer both on-premises and cloud-hosted application environments.
License Management
Administer software licenses, license servers, and licensing infrastructure for engineering applications.
Manage multiple licensing models, including Concurrent, Named User, Subscription, and SaaS licensing.
Monitor application and license utilization to optimize software consumption, availability, and compliance.
Maintain license inventories, entitlement records, and compliance documentation.
Generate operational reports, dashboards, KPIs, and license utilization metrics using reporting tools.
Analyse usage trends and recommend license optimization opportunities.
Support software audits, license renewals, entitlement updates, and license allocation activities.
Troubleshoot licensing issues and coordinate with software vendors for timely resolution.
Process Improvement
Identify opportunities to improve application support processes through standardization, automation, and operational best practices.
Ensure compliance with organizational IT policies, security standards, and operational procedures.
Contribute to knowledge management and continuous service improvement initiatives.
Qualifications
Bachelor’s degree in Engineering, Computer Science, Information Technology, Mechanical or a related discipline.
ITIL Foundation or relevant technical certifications are an added advantage.
Required Skills
Minimum 2+ years of experience in Application Management, Application Support, or Software License Management
Experience with application lifecycle management, including installation, configuration, upgrades, patch management, software distribution, and coordination with enterprise application deployment and monitoring teams.
Knowledge of software licensing concepts, license administration, and licensing models.
Familiarity with enterprise license management technologies such as FlexNet Publisher (FlexLM), Flexera, Dassault Systemes License Server (DSLS), Siemens License Server (SLS), Sentinel RMS, or similar licensing solutions.
Experience using reporting and dashboarding tools such as Power BI, Excel, or similar platforms.
Familiarity with application and infrastructure monitoring tools.
Experience with ITSM tools (ServiceNow) for Incident, Problem, Change, and Service Request Management.
Basic understanding of Windows and Linux server environments.
Basic scripting or automation skills using PowerShell, Python, or Shell scripting are an advantage.
Strong analytical, troubleshooting, communication, and stakeholder management skills.
Preferred Skills
Familiarity with Software Asset Management (SAM) practices.
Exposure to cloud platforms and SaaS application administration.
Basic knowledge of SQL for reporting and data analysis.
Understanding of ITIL service management principles.
Everything we’ll do for you
You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.
Come join us, and together we can light up the future.
