Implement enhancements based on user feedback, analytics, and new requirements.
2. Integration & Automation
Develop and maintain API integrations between the chatbot and enterprise platforms (ITSM, HR, Operations, workflow engines, etc.).
Support automation use cases, including GenAI based and hyperautomation scenarios.
Troubleshoot integration failures and ensure end to end functionality.
3. Platform Support & Operations
Monitor chatbot performance, logs, and system health.
Resolve defects, improve stability, and ensure timely issue resolution.
Maintain documentation, configuration records, and release notes.
4. Knowledge & Content Management
Update and validate knowledge articles and chatbot content.
Collaborate with SMEs to ensure information accuracy and clarity.
Standardize tone, format, and compliance across all chatbot responses.
5. Quality Assurance
Conduct testing for new features, intents, integrations, and releases.
Validate conversation flows, AI outputs, and operational behavior.
Assist in creating test plans, regression suites, and user validation cycles.
6. Collaboration & Continuous Improvement
Work with product owners, engineers, automation teams, and business stakeholders.
Provide insights using analytics to boost containment, accuracy, and user experience.
Explore new tools, LLM features, and AI capabilities to enhance the platform.
Your qualifications
Bachelor’s degree in Computer Science, IT, or equivalent.
2–5 years of experience in chatbot development or application engineering.
Hands-on experience with Conversational AI platforms (Copilot Studio, Azure OpenAI, Dialogflow, etc.).
Working knowledge of REST APIs, JSON, and scripting (Python/JS preferred).
Good understanding of NLP/NLU basics and prompt engineering.
Strong analytical, problem‑solving, and communication skills.
Everything we’ll do for you
You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.
Come join us, and together we can light up the future.
