As a Night Shift Operations Supervisor, you'll be the floor-level leader your team looks to for direction, decisions, coaching, and support throughout the shift.
What your night actually looks like
Start the shift with a team huddle and set clear priorities and expectations
Lead, coach, and develop approximately 25–30 warehouse associates
Monitor productivity, throughput, quality, accuracy, attendance, and safety in real time
Adjust labor and workflow as volume and priorities change
Coach associates directly on the floor and address performance issues early
Troubleshoot operational issues and coordinate with other departments when problems arise
Use performance data to identify root causes and improve results
Train and onboard new associates
Maintain inventory accuracy, equipment standards, sanitation, and safety
Ensure a strong handoff between shifts by clearly communicating results, risks, and outstanding issues
What you'll own
A team of approximately 25–30 associates
Night-shift execution and department performance
Productivity, quality, throughput, accuracy, and safety KPIs
Labor allocation and workflow
Associate coaching and development
Process improvement
Shift-to-shift communication and operational handoffs
What you'll need
Required
2+ years of leadership or supervisory experience in warehouse operations, distribution, fulfillment, manufacturing, logistics, or a related environment
Strong coaching and people-leadership skills
Ability to make sound decisions in a fast-paced operation
Comfort using data and KPIs to manage performance
Strong communication and problem-solving skills
Ability to work an overnight/night-shift schedule
Flexibility to work weekends, holidays, and overtime based on business needs
Ability to stand for extended periods and lift up to 50 lbs.
Nice to have
Experience with warehouse management or inventory systems
Degree or coursework in Supply Chain, Logistics, Operations, Business, Engineering, or a related field
Lean, Kaizen, Six Sigma, or other continuous-improvement experience
What success looks like
In your first 30 days: You know your team, understand the operation, and know the KPIs that drive your department.
In 90 days: Your team understands expectations, you're consistently managing performance, and you're identifying opportunities to improve the shift.
In year one: You've built a reliable, high-performing operation, developed people on your team, and demonstrated your ability to take on greater responsibility as ShipMonk continues to grow.
Work Location
This is an on-site role supporting ShipMonk's Louisville fulfillment operations. Depending on operational needs, the position may be based at either of our Louisville fulfillment centers:
- ShipMonk KY1
- 7200 Intermodal Drive
- Louisville, KY 40258
- ShipMonk KY2
- 7865 National Turnpike, Ste. 100
- Louisville, KY 40214
About ShipMonk
ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.
Why ShipMonk?
We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.
- Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
- Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
- Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
- Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
- Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.
Our Core Values
Our values are the heart of our culture. We're looking for individuals who embody these principles every day.
Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.
People make ShipMonk: We believe in our team and invest in our people.
Own it: We take ownership of our work, our mistakes, and our successes.
Get sh*t done: We're a fast-paced, high-growth company that values action and results.
Change the score: We challenge the status quo, constantly innovating and improving.
ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
