Perform site surveys, network troubleshooting, hardware and software diagnostics, and validate credit card processing functionality with minimal remote support.
Coordinate directly with merchants and integration partners to ensure smooth and successful installations.
Provide post-installation documentation, photographs, and feedback on completed work, including participation in beta testing of new hardware and software solutions.
Deliver onsite and remote support services while maintaining effective communication through phone, email, and work orders.
Manage equipment inventory, requisitions, expense tracking, and monthly expense reporting.
Participate in ongoing training related to the Shift4 product suite and develop a strong understanding of the merchant processing industry.
Adhere to safe driving practices and maintain reliable transportation for customer visits.
Travel nationally and internationally as required, including assignments that may require overnight stays for several days.
Work flexible schedules when needed, including on-call support, early mornings, evenings, and weekends.
Every action has an impact. You will make a difference here if you are:
Customer-focused, professional, and committed to delivering an exceptional service experience.
Friendly, enthusiastic, and confident in building positive relationships with merchants, partners, and colleagues.
An effective communicator with strong follow-up skills and attention to detail.
Proactive, resourceful, and capable of making sound decisions independently in the field.
Adaptable and comfortable working in dynamic environments with changing priorities.
Quick to learn, able to retain new information, and eager to continuously expand your knowledge.
Reliable, responsible, and able to work effectively both independently and as part of a team.
Key competencies to empower your journey. You'll drive towards success if you have:
Experience in network, computer, POS, or payment technology installation, configuration, and troubleshooting.
Knowledge of hardware, software, network diagnostics, and payment processing environments.
Ability to independently test and validate POS systems, payment gateways, and related peripherals.
Fluency in English and Spanish.
Ability to travel on short notice for national and international assignments.
Proficiency with Microsoft Office Suite and Google Docs.
High school diploma or equivalent.
Own vehicle, good driving record, and ability to lift and carry up to 50 lbs (23 kg).
Kudos for
Experience with ePOS installations and/or knowledge of the food & beverage industry.
Technical certifications such as CompTIA A+, Network+, MCP, or similar.
2+ years of customer service and/or technical support experience
What we offer
At Shift4, you will have the opportunity to join a fast-growing international technology company and work with innovative payment and retail solutions used by leading merchants worldwide.
We offer
Comprehensive training on our products, including Shift4 Dine, Shift4 One, Tax Free Shopping, and payment solutions.
Opportunities for professional development and long-term career growth within a global organisation.
A multicultural and collaborative work environment, partnering with colleagues across Europe, the USA, and APAC.
An inspiring and dynamic workplace where diverse perspectives and international teamwork are valued.
Access to a range of employee benefits, such as training courses, an employee referral programme, team-building activities and company events.
A supportive culture that encourages continuous learning, innovation, and customer excellence.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
