What You’ll Do
Manage assigned shifts and/or segments of guarding operations across multiple sites, including direct supervision of security officers and supervisory staff.
Ensure service expectations are met through regular contact with clients; evaluate service quality, inspect posts, and initiate timely corrective actions as needed.
Meet with District Managers, line management, and client representatives for status updates; support client start-ups and provide input on security planning, assessments, and surveys.
Review post orders and assignment instructions; communicate requirements and changes clearly to affected personnel and ensure compliance.
Participate in and coordinate orientation, training, development, and retention of high-caliber staff; ensure all employees are treated with dignity and respect, including coaching and disciplinary actions in line with company policies and applicable laws.
Communicate and coordinate with line management regarding scheduling, staffing, equipment, record keeping, and related matters; make adjustments as needed to meet client requirements while controlling labor costs and ensuring smooth delivery of services.
Maintain and submit payroll records and other employee and business information; review client and company reports for accuracy and timeliness and provide input to company initiatives while assisting line management in resolving operational issues.
Maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures; respond on an on-call basis to emergencies and incidents, provide leadership and support to on-site teams, and perform other related duties as required.
What You’ll Bring
Associate degree and 2 years of experience in operations, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company; additional relevant experience may be substituted for the required education (one calendar year of experience for one academic year of education).
Strong understanding of security operations and guarding service delivery, with knowledge of supervisory practices including coaching, performance management, and basic disciplinary processes.
Proven planning, organizing, and leadership skills, with the ability to manage multiple tasks concurrently and achieve results in a fast-paced environment.
Strong customer service orientation and commitment to high-quality service delivery, supported by effective oral and written communication skills and strong interpersonal skills across diverse cultures and social levels.
Ability to handle sensitive and confidential information with discretion, and to regularly use vehicles in the performance of duties (valid driver’s license and acceptable driving record, as required by company policy).
Ability to work on-call and respond to emergencies and incidents at all hours, providing reliable support to operations as needed.
Why Join Securitas
Competitive annual salary
Weekly pay
Comprehensive benefits package, including medical, dental, vision, and life insurance
Paid time off, including vacation, personal holidays, and sick days
401(k) with company match
Paid training and ongoing leadership development
Career advancement opportunities within the world’s leading protective services company
Dynamic, mobile work environment with a highly engaged, results driven team
Supportive and inclusive culture aligned with our values of Integrity, Vigilance, and Helpfulness
