Responsibilities
Lead assigned night-watch personnel; manage priorities, task allocation, staffing readiness, break coverage, and accurate shift turnover in a continuous 24/7 operation.
Oversee monitoring of physical security, intrusion, video, access control, and relevant safety-related events; maintain situational awareness across multiple sites and concurrent incidents.
Serve as the operational escalation point; lead incident bridges, communication, and response coordination for major incidents in accordance with approved authority and procedures.
Coordinate with on-site security, emergency services, EHS, Command Center partners, and appropriate technical teams while respecting their ownership of tactical response and specialist functions.
Ensure timely, factual, audience-appropriate notifications; distinguish verified facts, unconfirmed information, current actions, and decisions needed.
Review watch logs, incident records, investigations, and pass-downs for accuracy, completeness, and defensible documentation; coach corrective improvements.
Develop team through feedback, scenario exercises, practical troubleshooting, certifications, and continuing proficiency assessments.
Oversee initial system fault triage, approved recovery actions, appropriate technical escalation, tracking, and restoration validation for Genetec and connected physical security technologies.
Identify recurring alarms, procedural gaps, system degradation, and operational risks; recommend improvements and help implement approved changes.
Maintain continuity during reduced staffing, system outages, communications failures, and other degraded conditions; execute approved contingency procedures.
Ensure production changes, evidence handling, sensitive information, and vendor engagement follow established approval and company-policy boundaries.
Foster open, respectful, and professional communication directly within the team, with co-workers/ teammates, and leaders across the organization.
Performs other duties as assigned.
Qualifications
Required
Bachelor’s degree or equivalent work experience.
2 – 4 years of relevant experience in security operations, network operations, emergency operations, access control, or a related operational support environment.
Strong communication skills and accountability.
Experience in a PSOC/GSOC, Command Center, public safety dispatch, military watch, emergency operations, critical infrastructure, or comparable 24/7 environment.
Demonstrated ability to lead personnel and coordinate real-time incidents under pressure
Excellent verbal communication, professional judgment, incident reporting, and documentation skills.
Ability to coach employees, knowledge share, and hold personnel accountable without taking over every task.
Working familiarity with physical security operations, including access control, video surveillance, safety, and incident escalation.
Ability to learn, teach, and use technical applications, operational reporting tools, and other products.
Preferred
Previous shift-supervisor or watch-lead experience in a multi-site security operations center.
Experience with Genetec Security Center, Mission Control, or comparable VMS/PACS and incident-management platforms.
Knowledge of door hardware, readers, controllers, interlocks/mantraps, IP cameras, intrusion detection, video analytics, or LiDAR.
Foundational understanding of IP networking and ability to coordinate application, device, server, and network troubleshooting.
Experience with data centers, high-availability operations, SOP development, qualification programs, Jira, or Confluence.
Experience collaborating with site security, EHS, facilities, IT, engineering, and external response agencies.
Reports To
Senior Manager, Security
Location
Austin, TX
Travel
Minimal travel may be required as needed.
Work Environment
This job operates in a professional office environment. This role routinely utilizes standard office equipment, including laptop computers and smartphones.
Physical Demands
While performing the duties of this job, the employee is frequently required to sit, stand, walk, use hands, and lift to 50 pounds.
Position Type/ Expected Hours of Work
This is a full‑time, on-site night shift position, working four 10-hour shifts per week (40 hours), primarily during evening and overnight hours. The schedule includes rotating weekend and holiday coverage, with flexibility to adjust assigned hours and days based on operational needs, staffing, and team development.
This role participates in a rotating supervisory on-call schedule to support critical incidents, staffing emergencies, and operational escalations outside regularly scheduled hours.
Supervisory Experience (Yes or No)
Yes
