What you will do
Own day-to-day delivery across multiple managed services customers, balancing planned work, recurring operations, and emerging priorities.
Understand each customer’s goals, pain points, and operating context; recommend and implement solutions that improve their use of Salsify.
Configure and troubleshoot Salsify PXM and related retailer workflows, including complex or nonstandard requirements.
Support work involving retailer portals and the Global Data Synchronization Network (GDSN), coordinating issues through resolution.
Manage customer expectations, communicate progress and risks clearly, and propose workable alternatives when a request is outside scope or the initial approach is ineffective.
Deliver services on time and within the agreed scope while maintaining a positive customer experience.
Partner with internal teams, including Product, when needed to investigate issues, validate solutions, or pilot new service offerings.
Share knowledge and continuously develop expertise in the platform, retailer processes, and customer use cases.
What you bring
At least one year of hands-on experience with retailer portals such as Amazon Vendor Central, Target Partners Online, Home Depot IDM, or Walmart Supplier One.
At least one year of experience working with GDSN.
At least two years of experience supporting enterprise customers through the launch or ongoing operation of a platform.
Ability to prioritize and deliver work for several customers at once with limited oversight.
Strong problem-solving skills, including the ability to make sound decisions when requirements are incomplete and to adjust course when a solution does not work.
Clear customer communication, good judgment in managing scope, and the ability to handle difficult conversations constructively.
Preferred qualifications
At least one year of direct experience with Salsify PXM.
Experience piloting new service offerings or resolving complex custom configurations.
Experience mentoring colleagues or sharing knowledge across teams.
#LI-IA1 #LI-Remote
At Salsify, we maintain 3 core principles as part of our Compensation Philosophy:
We pay market rates, which are competitive and equitable
We pay based on performance and proficiency, not tenure
We adjust proactively; when the market moves, we do too
The posted compensation range reflects the base salary for this position. In addition to base salary, some eligible roles may also have a commission plan or a bonus incentive. All full-time employees are invited to participate in our Total Rewards plan, which includes health & medical benefits, PTO, and more. Offers to join Salsify are based on a few criteria, including the scope of the role, the candidate’s work experience, targeted skills, internal equity of the team, and external market data.
National Pay Range
€34.850—€41.000 EUR
Salsify loves a good success story and it would be our privilege to help write yours! We recognize that talent and potential come in all forms and that years of experience does not guarantee on-the-job effectiveness or leadership potential. Our hiring process involves recognizing a person’s achievements, subject matter expertise, and passion, not just check marks next to a job description. If you have an interest in our roles please do not hesitate to apply - we would be happy to speak with you!
A member of Talent 'talent@salsify.com' will be reaching out about next steps if we would like to move forward.
Salsify’s mission is to empower brand manufacturers to win on the digital shelf.
Helping brand manufacturers to win online is what we do. Our culture is who we are. We are empowered. We are positive thinkers. We take action. We care deeply. These values have driven Salsify’s growth and earned the company numerous top workplace awards.
We are headquartered in Boston, Massachusetts and have hubs in Lisbon (Portugal) and Sydney (Australia). If you are excited to work in a fast-paced environment with a team that values agility, curiosity and passion, we want to hear from you!
As part of the hiring process, we may be conducting reference checks with your provided contacts.
Please see our Candidate Privacy Statement for information on the personal data we process in connection with your application.
An Inclusive Place To Work
Salsify does not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Studies have found that people of color and women do not apply to jobs if they do not meet all the requirements. At Salsify we are committed to empowering a diverse workforce. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Accommodations
Salsify is committed to an inclusive hiring process, and we aim to provide accommodations for persons with disabilities. If you need any accommodations for the application or throughout the interview process please contact cx@salsify.com.
We take your security seriously. When applying for a position with us, please be aware of the following:
Official Communication Channels
All legitimate communications from our team, including interview requests and job offers, will only come from an email address ending in @salsify.com. We will never use generic email addresses (like Gmail or Yahoo) or ask you to communicate through unofficial channels.
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Always verify the legitimacy of any Salsify job posting by checking our official website's careers page. If a position is not listed there, it is not a genuine Salsify opening.
Secure Application Process
We use secure applicant tracking systems and encrypted communication channels to protect your sensitive information and documents throughout the application process.
No Payments Ever Required
Legitimate employers, including Salsify, will never ask for upfront payments for applications, training, or equipment. Any request for payment is a clear sign of a scam.
Personal Information Requests
Sensitive personal information, such as bank details or social security numbers, will only be requested after a formal job offer has been made and exclusively through secure, verified channels.By being aware of these protocols, you can help us ensure a safe and secure application experience.
