Manage the day-to-day delivery of assigned services to new and existing customers.
Providing technical support to customers throughout the duration of the engagement
Conducting platform training sessions in various settings for internal and external customers as required
Collaborate with Client Success (if applicable) on the ongoing management of the customer relationship as it relates to managed services
Maintaining in-depth knowledge of the Relias Solutions and Platforms
Utilizing current and best practice implementation documentation and toolkits
Assist with developing and maintaining process documentation for managed services processes
Assist with updating department SharePoint site
Act as liaison to other departments as assigned
Other duties as assigned
YOU’VE GOT WHAT IT TAKES IF YOU HAVE
Bachelor’s Degree
1 years in a service delivery environment managing customer facing projects or services
1 years implementing SaaS based products and solutions and delivering training
Experience with project management tools, methodologies, and software
Ability to effectively manage and nurture client relationships to achieve mutual success
Ability to understand a client's needs and challenges, assessing the fit for the solution(s), and building a foundation for successful engagements and a long-term relationship
Ability to effectively connect and manage the interaction between different software systems, applications, or services through Application Programming Interfaces (APIs)
Ability and willingness to take independent action, show proactive behavior, and drive progress without being explicitly instructed or directed
Ability to work effectively and harmoniously with others towards a common goal or objective utilizing the skills and attitudes necessary to engage, communicate, and cooperate with individuals or groups, fostering an inclusive and productive work environment
Ability to effectively implement, integrate, and optimize artificial intelligence technologies within business processes.
IT WOULD BE NICE IF YOU
Experience in a healthcare setting or onboarding healthcare customers
Technical Knowledge of common application integrations (Text File, SSO, API/Web Services)
Relias is an Equal Opportunity Employer and a Drug-Free workplace. Relias welcomes and encourages applications from people with disabilities and is happy to make reasonable accommodations in all aspects of the selection process. If you are an individual with a disability and require reasonable accommodation to complete any part of the job application process, please visit our career page for instructions.
Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters approximately 30/40 days/quarter.
All your information will be kept confidential according to EEO guidelines.
Disclosure requirements pertaining to the collection of your personal data:
Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.
The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.
You can contact the company’s Data Protection Officer at the above-mentioned postal address.
Further information on data protection and your rights can be found here.
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