Key Responsibilities
Drive end-to-end resolution of complex, high-visibility customer issues by aligning cross-functional teams across engineering, product, sales, and executive leadership.
Serve as a trusted advisor to internal leadership and customer executives, providing data-driven recommendations and strategic resolution paths.
Evaluate the business impact of customer risks to prioritize resources, establish clear action plans, and accelerate resolution timelines.
Deliver clear, structured, and factual status updates in English to customer leadership and internal stakeholders, with Arabic language capability supporting customer engagement where appropriate.
Analyze incident trends and root causes to identify operational gaps and drive systemic enhancements across Salesforce processes and products.
Facilitate alignment across matrixed organizations to ensure customer expectations are managed transparently and effectively.
Required Qualifications
Demonstrated experience in customer escalation management, account management, technical consulting, or enterprise project delivery.
Proven capability to lead through multi-stakeholder business challenges with composed, structured problem-solving and clear judgment.
Strong written and verbal communication skills, with a track record of translating complex concepts into business outcomes for executive audiences.
Ability to drive timely action and influence cross-functional teams without direct authority.
Practical experience using enterprise CRM tools and collaboration platforms (e.g., Salesforce platform, reports, dashboards, Slack).
Professional working fluency in English (written and verbal) for executive-level communication and documentation.
Bachelor’s degree or equivalent practical experience.
Preferred Qualifications
Arabic language proficiency is strongly preferred, particularly for customer-facing engagement across the UAE and wider Middle East region.
Commercial experience developing strategies that improve customer retention and business outcomes.
Familiarity with the Salesforce product ecosystem, customer deployment patterns, and enterprise use cases.
Experience utilizing AI-driven insights, analytics, or automated reporting tools to assess customer health metrics and mitigate risk proactively.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
