Learning Ecosystem & Escalation Management: Perform system testing for various set-ups and scenarios, provide process and technical advisory for operational team and learning service advisors, resolve functional bottlenecks, and act as tier 3 escalation point for system functionalities and technical or process inquiries across Roche’s learning tools.
System Releases & Feature Implementation: Coordinate and support quarterly scheduled system releases, platform enhancements in an end-to-end fashion by collaborating with Learning IT, vendor representatives, and product owners. Develop, update, and review process documentation, work instructions, and guidance materials ahead of feature rollouts.
Agile Squads & Continuous Improvement: Actively contribute as a functional expert in agile squads including delivering story completions, feature testing, and solution design. Serve as a process gatekeeper to ensure learning solutions adhere to global standards while aligning with business needs. Channel continuous improvement proposals to Product Owners or IT teams, and lead initiatives exploring AI automations.
Knowledge Management & Community Enablement: Own, maintain, and publish standard operating procedures and other documentation on global repositories. Create and lead community engagement forums to upskill global teams and communicate system updates. Partner with Internal Training & Quality leads, Learning Service Advisors, and team leads to support onboarding and operational readiness.
Data Stewardship & Quality Assurance: Support Learning Data Steward community in monitoring data quality, enforcing governance rules, and conducting periodic data clean-up activities. Maintain data definitions, business rules, and terms to ensure data literacy and privacy compliance across the learning domain. Track and report data quality metrics, scorecards, and quality assurance dashboards to support operational decision-making.
Who you are
Skills & Requirements
Minimum 2 years of direct experience in a Learning Systems Analyst, HRIS Analyst, or HR Business Analyst role in a global shared service center environment
Strong knowledge of learning management systems (preferably Cornerstone), learning experience platforms, and case management platforms (preferably ServiceNow).
High adaptability to work independently, manage ambiguity, prioritize competing demands, and operate effectively within global, cross-functional and matrix settings
Strong critical thinking and problem-solving skills with a process-improvement mindset, capable of evaluating complex challenges and translating technical concepts into plain language.
Robust reporting and analytical capabilities to synthesize information, prepare actionable insights, and facilitate executive decision-making.
End-to-end strategic stakeholder management, with a proven ability to align competing interests, navigate matrix organizations, and build strong relationships across IT, vendor, and operational partners.
Hands-on experience with end-user system support, functionality testing, and requirement gathering.
Familiarity with data governance principles, data quality monitoring, or agile methodology is desirable.
In exchange we provide you with
Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & trainings, the possibility of international assignments, internal position changes and the chance to shape your own career.
Excellent benefits: Competitive salary and cafeteria package, annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party.
Flexibility: We also support flexibility to help you find your balance. Home office is commonly available (typically 2 office days/week on average). We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.
A global inclusive community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.
Please read the Data Privacy Notice for further information about how we handle your personal data related to the recruitment process.
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
