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The Associate Client Implementation Manager is responsible for managing standard deployments of PG Forsta solutions, primarily with mid-market healthcare clients. This role provides hands-on project ownership while building experience in client- facing project management. Associates ensure client onboarding projects are executed on time, within scope, and aligned to client goals. They act as primary contact for defined projects, supporting client readiness and coordinating across internal teams. This role is an important steppingstone toward full ownership of complex enterprise implementations.
Duties and Responsibilities
Own and manage standard client onboarding projects for mid-market clients.
Serve as the day-to-day client contact, ensuring alignment on objectives, timelines, and deliverables.
Coordinate with cross-functional delivery teams to execute configurations, data integrations, and product deployments.
Identify project risks and issues early and collaborate with supervisors on resolution strategies.
Provide clear, proactive communication to clients and internal stakeholders.
Support clients in understanding workflows, product configurations, and training pathways.
Maintain accurate project plans, status reports, and documentation.
Contribute to process improvements by sharing feedback and supporting team initiatives.
Build foundational expertise in healthcare client environments, Qualtrics products, and implementation methodology.
Qualifications
3–5 years of experience in client-facing project coordination, healthcare operations, or SaaS implementation.
Demonstrated ability to manage multiple priorities in a fast-paced
environment.
Strong interpersonal, communication, and problem-solving skills.
Experience with project management tools (e.g., Smartsheet, Jira,
Salesforce) preferred.
Familiarity with healthcare provider organizations and multi-stakeholder environments is a plus.
Education
Bachelor’s degree required in business, healthcare administration, project management, or a related field.
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
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