Job Responsibilities
Lead the execution of strategic initiatives in client onboarding, ensuring a smooth transition for new and existing clients to the Chase banking platform.
Utilize broad knowledge in client onboarding program management to analyze and resolve complex issues, ensuring compliance with technical standards and policies.
Leverage emotional intelligence and influence to manage conflicts, foster collaboration, and develop trust within the team and with clients.
Drive continuous improvement in our operating platform, using innovation and design thinking techniques to enhance efficiency and resilience.
Plan and organize the day-to-day work of the team, ensuring progress within established professional procedures and organization policy.
Required qualifications, capabilities and skills
1+ years of experience in managing and executing strategic initiatives in a professional field.
Proven ability to lead client onboarding processes, with a focus on transitioning clients to new banking platforms.
Demonstrated proficiency in conflict management, with a track record of resolving conflicts and fostering collaboration in a professional setting.
Experience in driving continuous improvement in operating platforms, using innovation and design thinking techniques.
Proficiency in data and tech literacy, with a willingness to understand and implement new/emerging technologies that impact business.
Preferred qualifications, capabilities and skills
Utilize presentation skills to clearly communicate onboarding procedures and updates to clients and stakeholders.
Oversee project management activities to ensure timely and successful client onboarding.
Maintain anti-fraud awareness to safeguard the onboarding process against potential threats.
Foster digital literacy within the team to leverage technology in the onboarding process.
Implement cybersecurity measures to protect client data during the onboarding process.
Final Job Grade and officer title will be determined at time of offer and may differ from this posting.
Some travel required (10%) to visit clients and internal partners.
Please note this role is not eligible for employer immigration sponsorship.
