RF-SMART
From RF-SMART's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
This role reports into the Hardware Technical Service Manager.
Hardware Support Engineer
Jacksonville, FL (Hybrid)
We exist to transform our customers and change lives
Who We’re Looking For
As a Hardware Support Engineer for hand-held/mobile devices and label printers, you will troubleshoot and resolve complex and/or escalated technical product-related issues for customers remotely via inbound/escalated calls, email, live chat, video, etc. Duplicate problems and define root causes. Develop technical documents and instructions and document new fixes for lower tier technical support groups. Interact with other teams to give feedback, discuss design issues, investigate problems, and develop solutions to meet the technological needs of users. Also, you may directly assist clients on escalated support tickets for highly complex technical issues when first-line product support teams have not succeeded in isolating and resolving issue. This role reports into the Hardware Technical Service Manager.
Provide technical assistance for internal and external customers, performing investigation, identification, root cause analysis and resolution of technical issues
Effectively support the RF-SMART data collection hardware with integration into Dynamics AX, NetSuite, Oracle Cloud, and JDE to companies with manufacturing and/or warehousing operations
Support and configure hardware including mobile computers, scanners, and label printers
Configure RF-SMART Hardware to align with the customer’s warehouse and/or manufacturing environment
Configure Telnet software such as Velocity and StayLinked
Assist with printer installations as needed
Create knowledgebase articles to share common resolutions
Bachelor’s degree in IT or related field
1+ years of experience in working as a technical support analyst or similar role
Strong desire to help customers and solve puzzles
Skilled in working in complex environments with Customers and Partners
Strength in balancing numerous projects
Strong desire to learn
Comfortable working alone or as part of a team
Excellent communication skills
Detail oriented
Minimal travel to customer sites (<10%)
Experience with AIDC Barcoding Hardware (Honeywell, Zebra, Datalogic)
Experience with label printer setup and configuration
Android OS experience
Knowledge in warehousing and manufacturing
Why You’ll Love It Here: Working at RF-SMART means joining a culture that values growth, collaboration, and innovation. As a Hardware Support Engineer, you'll work alongside a passionate team dedicated to making a difference—both for our customers and our employees.
Employer does not sponsor applicants for employment visa status (e.g. H-1B visa status).
General Information: The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required. RF-SMART is an Equal Employment Opportunity (EEO) employer.
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