Key job responsibilities
Provide on-site support for new product implementations, upgrades, hardware audits, and troubleshooting for advanced robotics systems
Partner with site-level RME teams to maximize advanced robotics system performance
Identify, analyze, and resolve mechanical and system issues across the RTS product suite
Design and implement electro-mechanical tools, fixtures, and diagnostic solutions to minimize troubleshooting and machine downtime
Develop and implement proactive monitoring tools to measure safety, reliability, and performance of advanced robotics systems
Create escalation processes, standard operating procedures, and preventative maintenance protocols for the RTS product suite
Design and lead training sessions and develop training content for on-site RME teams
Develop and implement spare parts management systems and processes
Produce performance reports and provide "voice of the customer" feedback to development and support teams
Up to 50% travel expected
A day in the life
Your day begins by reviewing system performance reports for your region. Perhaps the metrics dashboard revealed unusual performance at a NJ facility or spare parts dropped below threshold at a NY site. You analyze metrics to identify trends and risks, developing de-risking actions for leadership's weekly business review. You troubleshoot with RME technicians via video, walking them through diagnostic procedures. On-site, you conduct hardware audits for new deployments, gathering customer feedback. Afternoons include designing tools, optimizing processes, and coordinating with regional managers on scaling strategies. Throughout, you're the critical link between field technicians and engineering teams.
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
About the team
RTS Field Hardware Support Engineers (FHSE) ensure that our customers—site Reliability and Maintenance Engineers—are equipped to independently maintain Amazon Robotics technologies. Our team achieves this by identifying deficiencies, communicating risk, and proposing mitigation strategies. Our hands-on approach to testing, troubleshooting, and investigating puts us in the shoes of operators and technicians in the field. We work backwards from these insights to satisfy engineering requirements, partnering with safety, hardware, software, and cross-functional support teams.
Bachelor's degree in mechanical engineering, electrical engineering, or an equivalent engineering science
4+ years of maintenance or engineering experience, or experience in reliability/maintenance environments
Experience driving improvement programs in the operations, engineering and support fields
Experience in technical support work, engineering, or an operations environment
Experience using data analysis to drive business decisions
Master's degree or above in Electrical or Mechanical Engineering, or Master's degree or above in engineering, management, or technology
Experience with robotics work cells and their control systems, or experience working with electrical and mechanical conveyance systems
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, MA, Boston - 104,500.00 - 160,000.00 USD annually
USA, MA, North Reading - 104,500.00 - 160,000.00 USD annually
USA, MA, Westboro - 104,500.00 - 160,000.00 USD annually
