Present and sell to every level of an account — from loss-prevention and IT teams to business and executive stakeholders
Manage multiple accounts and opportunities in parallel without dropping the technical thread on any of them
Demos & Product Expertise
Build and deliver compelling AP demonstrations that tie capabilities — behavioral analytics, POS exception reporting, ORC and sweep detection, searchable video — directly to customer needs
Be the deep product expert the sales team reaches for: know the platform cold, including Aurora® sensor integration, cloud video, and how AP fits the wider RetailNext portfolio
Turn customer objections and competitive questions into clear, credible answers on the spot
Solution Design & Deployment Readiness
Work with prospects in the pre-deployment phase to scope technical infrastructure — connectivity, APIs, POS and file-transfer integrations, camera compatibility, zone configuration
Contribute to detailed proposals and implementation plans, including scoping, quantification, and project planning
Complete RFI/RFP/RFQ responses and security and compliance questionnaires (e.g., SOC 2, GDPR)
Customer & Cross-Functional Support
Partner with Support Engineering to identify and troubleshoot technical issues — connectivity, zone configuration, reporting, and integrations
Provide technical training to customers and internal teams as needed
Support existing AP customers to keep them successful and surface expansion opportunities
Bring the voice of the field back to product and sales — what’s landing, what’s missing, what customers keep asking for
What We’re Looking For
Required
5+ years in pre-sales / sales engineering or a comparable customer-facing technical role
Working knowledge of IP networking fundamentals — routing, NAT, firewalls
Strong technical background across hardware and software, with the ability to make new technology work in real-world environments
Exceptional communication and interpersonal skills; able to present credibly to both technical and business audiences
A self-starter who works autonomously, manages multiple opportunities at once, and keeps stakeholders updated on progress
Willingness to travel regularly to customer sites and prospect meetings
Experience in loss prevention, asset protection, physical security, or retail technology
Familiarity with video surveillance, EAS, POS systems, or retail analytics
A degree in a technical field (data networking a plus)
Experience responding to RFPs and security/compliance questionnaires (SOC 2, GDPR)
What We Offer
Be the technical face of Asset Protection — the go-to expert who helps our sales team win AP deals through demos, discovery, and deep product credibility
Shape how a growing product goes to market — your voice from the field feeds directly back into AP product direction and the sales playbook
High-visibility role across sales, product, and customers — work hands-on with prospects and partner closely with the teams building the product
Monthly Recharge Day
Holiday Exchange Program
Best Self Benefit Program
Medical Insurance
Work from Anywhere up to 90 days
