Engage with customers to create Dashboards and Reports (as requested).
Create, maintain, and execute test cases utilizing the ServiceNow Automated Test Framework (ATF).
Create and maintain documentation.
All other duties as assigned.
Qualifications
Bachelor's Degree in IT-related course (e.g., Computer Science, Information Technology, Information Systems).
At least 1–2 years of experience in ServiceNow development.
Proficient in application development using any of the following: REST, JavaScript, or HTML.
Ability to evaluate business problems and develop technical specifications and solutions within the ServiceNow environment, ensuring requirements are met or exceeded to deliver an improved customer experience.
Familiarity with IT Service Management (ITSM) including Information Technology Infrastructure Library (ITIL) practices.
Strong communication skills, including written, verbal, and active listening.
Ability to prioritize competing tasks.
Experience in troubleshooting ServiceNow related issues.
Familiarity with ServiceNow Configuration Management Database (CMDB) schema and CI classes. Create, implement, and maintain REST APIs and integrations between ServiceNow and external services.
Familiarity with Public Cloud (IaaS and SaaS) and On-Premise Data Center concepts and technologies.
Familiarity with Agile methodologies.
Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.
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