Develop project plans, timelines, milestones, dependencies, and status reporting.
Coordinate contributors and stakeholders across Client Services, Revenue Operations, CRM, Billing, Sales, and Marketing as applicable.
Monitor project risks, dependencies, and deliverables to ensure successful execution.
Provide regular progress updates and recommendations to leadership.
Process Improvement & Enablement
Assess processes for automation readiness and coordinate tooling improvements only after standardization has been achieved.
Prototype and pilot process improvement solutions.
Measure and report before-and-after results to validate business impact.
Drive adoption of standardized processes through documentation, communication, and stakeholder engagement.
Accountabilities
The Operations & Standardization Analyst is accountable for
Delivery and execution of the standardization backlog.
Supporting process documentation and knowledge management efforts.
Managing standardization initiatives across all impacted teams and functions.
Establishing KPI baselines and measuring improvement outcomes.
Ensuring initiatives are completed on schedule and aligned with organizational priorities.
Decision Authority
The Operations & Standardization Analyst may
Recommend process standardization priorities and sequencing.
Prototype and pilot process improvement solutions.
Coordinate cross-functional contributors to meet agreed project milestones.
Recommend process and operational improvements based on data and analysis.
Success Metrics
Success in this role will be measured by
Number of processes successfully standardized.
Reduction in process variance and exceptions.
Measurable efficiency and productivity improvements.
KPI baseline coverage and reporting accuracy.
On-time delivery of standardization projects and initiatives.
Adoption and utilization of documented standard processes.
Preferred Qualifications
Bachelor's degree in Business Administration, Operations Management, Business Analytics, Management Information Systems, Industrial Engineering, or a related field; equivalent professional experience in process improvement, operations, or project management will also be considered.
Experience in process improvement, operations, business analysis, project management, or related disciplines.
Strong process mapping and documentation skills.
Ability to manage multiple cross-functional projects simultaneously.
Experience working with CRM, operational, or workflow systems.
Strong analytical, organizational, and stakeholder management capabilities.
Excellent written and verbal communication skills with the ability to influence without direct authority.
This role is ideal for an operationally minded professional who enjoys creating clarity, consistency, and efficiency across complex business processes while driving measurable organizational improvement.
Core Competencies
Process Standardization
Business Process Analysis
Project Management
Change Management
Cross-Functional Collaboration
Operational Excellence
Documentation & Knowledge Management
Data Analysis and Performance Measurement
- This role is ideal for an operationally minded professional who enjoys creating clarity, consistency, and efficiency across complex business processes while driving measurable organizational improvement.
- 

U.S. National Base Pay Range: $44,500 - $74,100. Geographic differentials may apply in some locations to better reflect local market rates.






- We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers
EEO Know Your Rights.
