At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture.
Key job responsibilities
Own and continuously improve the CO one-stop program intake and standardization mechanism: redesign the ASANA-based intake to manage programs at project level under portfolios, ensuring it serves as the single source of truth for all CO program reviews
Introduce mechanisms (dashboards, newsletters) to measure program update frequency and quality, driving accountability for who-does-what-by-when documentation, entitlement inclusion, and one-pager completion
Establish CO as a formal chain in the ACES catalyst request review process, implementing internal governance for correct request assignment and clear POC mechanisms
Centralize and single-thread all tech requests from CO to external tech teams: eliminate duplicate asks, improve request quality, provide advisory on the right tech team, and track OP1/2-level requests to ensure clear ATL/BTL outcomes
Build and maintain the tool inventory management system for CO's ~200 scrappy tools: document what they are, why they exist, upstream/downstream impact, and create a tracking system to ensure safe usage while seeking opportunities to eliminate or migrate
Lead OP1/2 planning and XBR review mechanisms: introduce a yearly calendar of operation routines and planning seasons to balance team bandwidth between daily operations and strategic planning
Scale services, tools, and processes that will enable network growth in volume, complexity, and geographic expansion while maintaining the highest bar for the customer experience
A day in the life
You lead the weekly program intake grooming session, reviewing new proposals with function owners and making approve/not-approve decisions based on standardized criteria. You coordinate with the ACES catalyst team to implement CO's chain in the review process, ensuring requests are correctly routed and no CO-impacting changes slip through without proper review. You deep-dive into the tool inventory, investigating a scrappy routing tool that broke due to an upstream UI change, and documenting the upstream/downstream dependencies to prevent recurrence. You challenge the status quo by proposing a consolidated tech request dashboard that gives tech partners a single, prioritized view of CO's needs. You plan the OP1 timeline, balancing the team's operational firefighting with the need for forward-looking strategic planning. You will continuously find new problems to solve and be required to partner with teams across Japan and the globe to deliver for our customers.
About the team
About Central Ops JP team
The Central Ops JP team is a back office team remotely supporting AMZL, SSD, AMXL, and Quick Commerce operations across Japan. Our four pillars are standardization, optimization, centralization, and innovation. We offer a variety of services such as route plan, scheduling, volume adjustment, on-road management, system configuration, and risk mitigation. We remove the gemba's burden so they can focus on what matters most under the roof for station associates and on the road for our drivers. We are a diverse and inclusive team offering great opportunities for career growth.
About COSC team
The Standardization and Cost Out (COSC) team exists to drive operational excellence across Central Operations by establishing robust mechanisms, delivering data-driven insights, and accelerating high-impact programs. COSC operates across three pillars — Metrics & KPI, Cost Out, and Program Standardization & Tech — serving as the backbone that ensures CO's 50+ program managers perform with a high bar, CO's impact is measured and registered in financial reports, and CO's operations are guided by clear, controllable metrics connected to AMZL goals.
3+ years of communicating with and presenting to executive and senior audiences experience
3+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experience
3+ years of managing stakeholders in cross-functional project experience
Speak, write, and read fluently in English
3+ years of change management experience
Bachelor's degree
Speak, write, and read fluently in Japanese
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
