Product Adoption & Stakeholder Engagement
Retain, grow, and secure product adoptions across academic institutions.
Build trusted relationships with faculty, librarians, procurement teams, department heads, authors, and key decision-makers.
Maintain regular virtual and in-person customer engagement, providing responsive, high-quality service.
Promote customer success, product utilisation, and long-term account advocacy.
Business Development & Revenue Growth
Identify, qualify, and pursue new opportunities within existing and prospective accounts.
Build pipeline through proactive prospecting, networking, and stakeholder engagement.
Deliver tailored product demonstrations, presentations, and proposals.
Negotiate and close new contracts, renewals, and commercial agreements.
Achieve assigned new-business, retention, and revenue-growth targets.
AI Enablement & Digital Fluency
Use AI-powered tools to enhance customer engagement, sales planning, forecasting, pipeline management, and productivity.
Identify opportunities for AI-enabled solutions that support digital transformation in academic institutions.
Stay current with emerging AI trends in education, research, and academic publishing.
Collaboration & Performance Reporting
Partner with Marketing, Product, Customer Success, Editorial, and Support teams to deliver tailored customer solutions.
Share customer and market insights that inform product development and innovation.
Maintain accurate CRM records and monitor account health, product adoption, pipeline, and renewal performance.
Provide regular sales forecasts, performance updates, and strategic recommendations.
Qualifications & Experience
Bachelor’s degree in Business, Marketing, Education, or a related field.
Proven experience in sales, business development, account management, or customer success, preferably in education, publishing, information services, or technology.
Strong understanding of the academic and higher-education market.
Demonstrated ability to manage strategic accounts while developing and securing new business.
Experience using CRM platforms and digital sales tools.
About Our Team
LexisNexis Legal & Professional serves customers in more than 150 countries and employs 11,800 people worldwide. As part of RELX, we use AI and advanced technologies to improve productivity and transform the business and practice of law. Our teams develop, test, and validate solutions in line with RELX Responsible AI Principles.
About the Business
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world.
Work in a Way That Works for You
We support a healthy work-life balance through wellbeing initiatives, shared parental leave, study assistance, and sabbaticals. This hybrid role offers flexible working hours to help you work when you’re most productive.
Working for You
Benefits in South Africa include Medical Aid, a Retirement Plan with risk benefits covering disability, critical illness, life and funeral cover, modern family benefits including adoption and surrogacy, and study leave.
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- We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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