Document product issues, troubleshooting steps, and resolutions for future reference.
Conduct advanced hardware diagnostics and initiate warranty repair processes as needed.
Participate in testing new hardware, software releases, and system enhancements.
Support cross-functional technology projects as assigned.
Participate in the on-call rotation and respond promptly to after-hours support needs.
Knowledge Of
Advanced troubleshooting and maintenance of computer hardware and software
Operating systems (Windows/macOS)
Mobile devices and mobile OS environments
Networking fundamentals
Business and productivity applications
Security tools and best practices
Financial services applications (preferred)
Skills
Ability to communicate information clearly across various formats, ensuring understanding among technical and non‑technical audiences
Strong analytical thinking, with the ability to identify issues, interpret data, and recommend solutions
Effective time and task management, ensuring timely completion of work
Ability to quickly learn and apply new technical information
Proactive approach to meeting objectives and driving results
Strong customer service skills with a focus on building productive relationships and ensuring user satisfaction
Ability To
Work occasional non-standard shifts, including nights, weekends, or assigned on‑call rotations
Travel to branch offices (15%<)
Education & Experience
Associate’s degree and two (2) to three (3) years of experience in a technical helpdesk or technical support environment, or an equivalent combination of education, training, and experience.
Education
Associate's - Completed, High School (HS) - Completed (Required)
- Work Experience
- General Experience - 13 months to 3 years
Certifications
- Salary Range
- $55,000.00-$70,000.00
The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.
At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to
Grow professionally and inspire others to do the same
Work with and through others to achieve desired outcomes
Make prompt, pragmatic choices and act with the client in mind
Take ownership and hold themselves and others accountable for delivering results that matter
Contribute to the continuous evolution of the firm
At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. #LI-DM1
