Meet organizational and facility-specific turnaround times for issue resolution.
Patient Identity Resolution
Investigate and remediate duplicate patient records within established service level agreements (SLAs).
Prioritize and resolve escalated cases that may impact patient care, patient safety, or clinical workflows.
Apply critical thinking and data analysis techniques to validate patient identities and prevent erroneous record merges.
System Coordination and Communication
Coordinate notifications and updates to downstream applications affected by patient identity corrections.
Ensure proper communication of completed merges, unmerges, overlays, and other corrections to impacted departments and systems.
Collaborate with Registration, HIM, Clinical Informatics, Compliance, and IT teams to resolve complex patient identity challenges.
Interface and Application Support
Identify, investigate, and address interface-related errors affecting patient registration and identity management.
Support accurate patient creation and synchronization across registration systems, acute care EHRs, ambulatory EHRs, and ancillary applications.
Escalate unresolved technical issues to appropriate support teams.
System Testing and Continuous Improvement
Partner with Information Technology teams on
Application upgrades
System implementations
User acceptance testing (UAT)
Production validations
Ongoing system maintenance activities
Participate in process improvement initiatives to enhance patient matching accuracy and operational efficiency.
Recommend workflow improvements that reduce duplicate creation and improve data quality.
Compliance and Quality Assurance
Maintain compliance with organizational policies, regulatory requirements, and patient privacy standards.
Ensure all data integrity activities are accurately documented and audited when required.
Support quality assurance reviews and reporting related to EMPI performance metrics.
Required Qualifications
Education
Bachelor's degree in a Medical Allied Health field required, such as
Medical Technology (Medical Laboratory Science)
Nursing
Physical Therapy
Occupational Therapy
Radiologic Technology
Pharmacy
Experience
At least 1 – 2 years’ experience working with healthcare registration systems or EMPI platforms (LexisNexis) or electronic health records (EHRs), or health information management operations preferred.
Knowledge, Skills, and Abilities
Technical Skills
Knowledge of EMPI concepts, patient identity management, and medical record integrity.
Understanding of healthcare registration workflows and EHR systems.
Familiarity with duplicate, overlay, overlap, and record reconciliation processes.
Proficiency in Microsoft Office applications, particularly Excel and Outlook.
Experience with healthcare information systems and interface management preferred.
Analytical Skills
Strong investigative and problem-solving abilities.
Ability to analyze complex patient demographic data and identify discrepancies.
High attention to detail and accuracy.
Communication Skills
Strong verbal and written communication skills.
Ability to effectively collaborate with cross-functional teams and stakeholders.
Ability to communicate complex data integrity issues clearly and professionally.
Professional Competencies
Excellent organizational and time management skills.
Ability to manage multiple priorities in a fast-paced healthcare environment.
Strong commitment to patient safety, data accuracy, and confidentiality.
Ability to work independently and as part of a team.
Preferred Qualifications
Experience supporting large-scale health systems or multi-facility healthcare organizations.
Knowledge of patient matching technologies and identity management best practices.
Experience with Epic EHR platform
Familiarity with EMPI especially LexisNexis interfaces and healthcare interoperability concepts.
Working Conditions
Remote work environment, with onsite reporting as needed.
Onsite training requirement.
Requires regular collaboration with healthcare operations, IT teams, and clinical stakeholders.
May require occasional support for system upgrades, testing, and go-live activities outside normal business hours.
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits.
What’s in it for you?
Competitive Total Rewards Package
Target variable incentives
Medical Plan (HMO) from Day 1 of employment with free dependents
Life insurance
Paid Time-Off Benefits
Sick Leave Conversion
Night Differential offered
Employee Referral Program
All Mandatory Statutory Benefits
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, or any other characteristic protected by local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
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