Quest Diagnostics
From Quest Diagnostics's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
Processing Support Analyst - Lewisville, TX, Monday to Friday, 8:00 AM to 5:00 PM
Department: Specimen Processing QA and Trainers
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Career advancement opportunities
and so much more!
Maintain documentation and evaluate processing staff to ensure the department maintains high standards in quality, performance and compliance. Collect, analyze, and synthesize data used to drive operational excellence. Provide support for Toxicology Processing and regional leadership by identifying areas for service and productivity improvements based on data and experience
Maintain records for CQA, Safety, Compliance, PT training, In-services and other departmental training documentation
Monitor and track performance of processing staff and generate reports and other documentation, including production, errors, attendance and quality metrics, and provide to forensic processing supervisors and manager
Maintain departmental SOPs
Assist in the preparation of the department for inspections, write memos and corrective actions, provide other documentation and support as needed
Create and maintain databases for tracking key performance metrics by department and at the individual employee level
Assist On-board full time and temporary employees
Use analytical skills to understand the needs of the department and develop process improvements, with the approval of Forensic Processing Manager
Assist with creating and implementing departmental training programs and presentations
Ensure compliance with company policies
Assist with special projects as needed
Minimum of 2–3 years of experience in operations support, quality assurance, data analysis, or a related role. (Required)
Experience monitoring operational and quality performance metrics, identifying trends, and preparing reports for management.
Experience maintaining departmental records, standard operating procedures (SOPs), and compliance documentation.
Experience tracking quality events, identifying recurring issues, and supporting corrective and preventive actions.
Experience identifying process inefficiencies and supporting quality and operational improvement initiatives.
Experience coordinating multiple projects, managing competing priorities, and meeting deadlines.
Experience collaborating with leadership and cross-functional teams to support operational excellence and quality objectives.
Able to sit or stand for long periods
Work in a laboratory environment and adhere to safety requirements
Proficient with Workforce Central, PeopleSoft, QTN, Microsoft Access, Microsoft Word
Outstanding Microsoft Excel skills
Strong decision making and problem solving skills required.
Excellent communication skills required
Accurate and timely reporting ability
Ability to multi-task in a fast paced environment
Ability to maintain composure while working under pressure
Adheres to Quest Diagnostics core values, safety, compliance and departmental policies and procedures
Demonstrates strong interpersonal skills that foster a positive work environment.
Demonstrates flexibility and be able to change.
Bachelor’s Degree (Preferred)
High School Diploma or Equivalent (Required)
Licenses and Certifications
Formal Project Management training (Preferred)
Lean Six Sigma (Preferred)
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