Travel within an assigned territory to deliver professional phlebotomy services at assigned Patient Service Centers (PSCs), Client Offices (IOPs), or other sites. Ensure accurate specimen collection, patient identification, and adherence to testing protocols to support high-quality laboratory results. Communicate effectively to create a professional and efficient experience for patients, staff, and clients. Work independently with a consistently low error rate and handle more complex collections and patient/client situations. Demonstrate the Quest 5Cs- Customer First, Care, Collaboration, Curiosity, and Continuous Improvement in all interactions to uphold service and operational excellence.
Specimen Collection & Processing
Perform specimen collections following established procedures for a variety of tests, including but not limited to venipuncture and capillary draws. Comfortable and capable of frequently handling difficult draws, including pediatric, geriatric, and hard sticks with minimal error.
Obtain patient identification and signatures to confirm specimen labeling accuracy. Perform data entry as necessary.
Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required by test order.
Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.
Patient Experience & Customer Service
Provide exemplary professional, respectful, and efficient service to all patients and clients. Use strong verbal and written communications, problem-solving, and collaboration skills to complete daily procedures and address patient questions.
Perform highly accurate data entry for patient registration, test order entry, and billing information.
Communicate collection procedures clearly and address patient questions.
Maintain a clean, orderly, and welcoming collection environment.
Handle multiple priorities in a high-volume setting.
Site Support and Travel
Provide coverage across PSC and IOP locations within the assigned territory with minimal notice.
Ensure that daily activities of the office are completed accurately and on time.
Maintain reliable transportation and meet travel expectations for the role including having a valid driver license, and clean driving record, if applicable.
