Automation: Develop automation scripts and tools to streamline operations and eliminate manual processes
Containerization: Manage containerization strategies and orchestration using Docker and Kubernetes
Observability Platform: Design, build, and operate a standardized, self-service metrics, logs, and tracing platform (Prometheus, Grafana, Loki, OpenTelemetry) serving both internal teams and external, customer-facing services running on Kubernetes and AWS
Instrumentation & Telemetry: Partner with engineering teams to instrument applications and infrastructure, standardizing telemetry collection with OpenTelemetry
SLOs & Alerting: Define and maintain SLIs/SLOs and error budgets, build actionable dashboards, and tune alerting to maximize signal and reduce noise
Performance Optimization: Use observability data to analyze and optimize system performance, scalability, and cost-efficiency
Documentation: Create and maintain thorough documentation for infrastructure, deployment processes, and operational procedures
Incident Response & Escalation: Provide second-tier engineering escalation during business hours and own the telemetry, SLO, and alerting tooling that powers incident detection and reduces MTTD/MTTR; front-line 24/7 on-call is owned by the dedicated SRE team, not observability engineers. Lead post-mortem analysis for observability-platform incidents
Requirements
Qualifications
5+ years of experience in DevOps, Observability, or similar roles, including hands-on production experience operating Kubernetes based stack.
Advantage - Strong background in software development with security focus
Technical Skills
Cloud Platforms: Extensive hands-on experience with AWS, including its observability services (CloudWatch, X-Ray, Amazon Managed Service for Prometheus, Amazon Managed Grafana)
Infrastructure as Code: Proficiency with Terraform, AWS CloudFormation, or similar IaC tools
Containerization: Advanced knowledge of Docker and Kubernetes ecosystem
Observability Stack: Hands-on experience with Prometheus, Grafana, Loki, Tempo or Jaeger, OpenTelemetry, and Alertmanager; experience scaling metrics storage with Thanos, Mimir, or Cortex
Programming/Scripting: Strong coding skills in Python, Bash, or Go
Soft Skills
Problem-Solving: Excellent analytical and troubleshooting skills.
Communication: Strong verbal and written communication skills.
Collaboration: Ability to work effectively in a team environment and collaborate with cross-functional teams.
Leadership: Proven leadership skills and the ability to mentor junior engineers.
Remote Work: Comfortable working in a fully distributed, offshore setup and collaborating effectively with development teams across multiple locations.
Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).
Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.
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If you would like more information about this role, please contact Qualcomm Careers.
