What You Will Be Doing
You will work on cross-functional teams including Sales, Product Management, Services, and Engineering to architect and deliver Advanced Services solutions across a multi-country, multi-language region. You will become intimately acquainted with each customer's and partner's business requirements, technical needs, systems, environment, and service history, enabling you to present targeted, value-added solutions. This leadership role spans pre-sales and delivery functions, and you will be comfortable performing both while guiding your team to excel.
Manage the Architecture delivery team across EMEA/LATAM in accordance with established standards and guidelines.
Develop and cultivate highly collaborative, productive relationships with Sales, Sales Engineers, Product Management, Engineering, and other cross-functional leaders across the region to enable sales and drive Everpure's success.
Participate in pre-sales engagements with customers, presenting Advanced Services capabilities with compelling, enterprise-ready value propositions.
Oversee technical design architects to ensure customer satisfaction across all assigned accounts and projects in EMEA and LATAM.
Provide continuous feedback to direct reports through regular coaching, employee development, and annual performance reviews.
Lead, support, and implement Advanced Services, Customer Experience, and Everpure corporate initiatives across the region.
Manage escalations resulting from CSAT issues, including across multiple time zones and languages.
Provide feedback on the services portfolio to help engineer and pioneer new services, informed by regional market needs.
What You'll Need to Bring to This Role
Strong leadership capabilities and experience across all aspects of Advanced Services, with a demonstrated track record of growing a high-quality, multi-country organization.
Strategic knowledge of the services sales process and creative business acumen.
High degree of competency developing, leading, and inspiring services-focused teams to overachieve goals.
Well versed on the strengths and weaknesses of key competitors in the data storage industry, and how to turn that knowledge into competitive advantage.
Working knowledge of customer expectations for large Enterprise and Global accounts, including across diverse EMEA & LATAM markets.
Experience in some or all of the technology pillars that enable customers to leverage Everpure's Modern Data Experience, Data Management/Protection/Migration, Analytics/AI/ML, Business Applications, Kubernetes, Portworx, and MultiCloud.
Ability to build strong relationships externally with customers and partners, and internally within Everpure, across multiple countries and cultures.
Demonstrated success leading and growing high-performing Professional/Advanced Services architects and delivery teams.
Executive presence with superior communication, collaboration, and influence skills, and the ability to have difficult conversations.
Enthusiastic, action-oriented, and capable of independently solving complex workflow problems, with clear and effective communication to internal and external stakeholders across the region.
6-10 years of relevant experience.
Able to travel up to 40% across EMEA and LATAM.
#LI-REMOTE
WHAT YOU CAN EXPECT FROM US
Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
Team: We build each other up and set aside ego for the greater good.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out http://benefits.everpuredata.com/ for more information.
ACCOMMODATIONS AND ACCESSIBILITY
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview.
OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM
We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
Join us and bring your best.
Bring your bold.
Pure and simple.
