If you're driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk.
Role Overview
As a Managed Service Manager, you will play a highly visible role partnering with business leaders, customers and carriers to ensure world class delivery across a diverse portfolio. You will drive customer value through data analysis, operational excellence and proactive project management. This role blends strategic thinking with hands-on problem solving and requires the ability to influence stakeholders, manage multiple complex accounts and translate insights into long-term solutions.
What You Will Work On
Partner with customers to define delivery timelines, milestones and end-to-end project plans that ensure successful execution.
Lead carrier initiatives from planning through adoption, presenting data driven insights and best practice recommendations.
Conduct deep-dive data analysis to identify patterns, uncover root causes and recommend improvements that increase data quality and availability.
Coordinate closely with carriers to drive continuous data improvements and troubleshoot performance issues.
Monitor project progress, communicate risks and publish regular progress reports that highlight business impact.
Hold customers and carriers accountable for actions that improve operational outcomes.
Use open-source visualization tools and internal data platforms to triage errors and support issue resolution.
Develop a deep understanding of carrier integration methods across modes and apply technical knowledge to guide decision making.
Collaborate with cross functional partners including Product, Support, Carrier Operations and Engineering to drive customer value.
Contribute to internal initiatives, SOP development and process improvements that enhance quality, consistency and efficiency within the Managed Services practice.
Mentor team members, identify process gaps and share scalable solutions across the organization.
Manage a portfolio of complex Enterprise and Vanguard customers, often spanning global regions and multiple project44 products.
What You Need
Two to four years of experience in data analysis or a similar analytical role.
Experience in SaaS, software or logistics is preferred.
Strong analytical skills and the ability to convert complex data into clear, actionable insights.
Solid understanding of source data, data formats and data behavior.
Proficiency in Excel and familiarity with visualization or analytics tools such as Tableau, SQL, Power BI, Kibana or Observe.
Experience with APIs or basic coding concepts is a plus.
Exceptional organizational skills and the ability to manage multiple projects and competing priorities.
Strong communication abilities and a customer focused, problem solving mindset.
Fluency in English and French OR Spanish. Additional languages are a plus.
In-office Commitment: Our office is where ideas spark, connections thrive, and innovation comes alive. The expectation is to be on-site, in office four days a week as this offers the chance to immerse yourself in the energy of the office and collaborate with your co-workers. Together, we’re building something extraordinary—learn, grow, and thrive in our fast-paced, transformative environment.
Diversity & Inclusion
At project44, we're designing the future of how the world moves and is connected through trade and global supply chains. As we work to deliver a truly world-class product and experience, we are also intentionally building teams that reflect the unique communities we serve. We’re focused on creating a company where all team members can bring their authentic selves to work every day.
We’re building a company that every one of us at project44 is proud to work for, and our journey of becoming a more diverse, equitable and inclusive organization, where all have a sense of belonging, is shaped through the actions of our leadership, global teams and individual team members. We are resolute in our belief that each team member has an equal responsibility to mold and uphold our culture.
project44 is an equal opportunity employer seeking to enrich our work environment by creating opportunities for individuals of all backgrounds and experiences to thrive. If you share our values and our passion for helping the way the world moves, we’d love to review your application!
For any accommodation needed during the hiring process, please email recruiting@project44.com. Even if you don’t meet 100% of the above job description you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.
More about project44
Since 2014, project44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continue to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we have created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world’s leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences.
