Purpose Statement: Creates, manages, and executes the account strategy for a set of assigned customer(s). In this role, the Customer Director will represent the voice of the customer to the customer team and the voice of Plexus to the external customer.
Key Job Accountabilities
Create a working account plan which includes strategies/tactics to increase profitable revenue, account penetration and engagement points (including manufacturing, engineering and sustaining services). Develop innovative and creative solutions that will help further differentiate the Plexus service offering with our customers. Successfully execute plans while engaging the broader Plexus organization, as appropriate, while continually improving customer satisfaction and "stickiness."
Ensure Plexus meets or exceeds the expectations of customers. Advocate for customer needs within Plexus and represent Plexus’ needs and interests to the customer. Translate the needs and interests into action that meets or exceeds customer satisfaction goals and creates mutual benefit for Plexus. Lead a cross-functional Plexus team that includes engineering, manufacturing, supply chain, costing, financial and legal experts to ensure we continue meeting or exceeding customer expectations and needs.
Increase Plexus’ revenue and profitability. Establish clearly defined financial objectives for customers. Partner with manufacturing and engineering to proactively manage the customer P&L to ensure we meet/exceed the objectives.
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Build and develop multi-level relationships, including executive level, with customers and internally. Be fully conversant and intimate with the customer business model, competition, market and needs. Partner with other key Plexus functions (e.g. manufacturing and engineering) in furthering the customer relationship.
Learn and develop mastery of Plexus's sales enablement methodology.
Education/Experience Qualifications
Bachelor’s Degree with 10 or more years of related experience is preferred. An equivalent combination of education and/or experience will be considered.
Other Qualifications
Advanced written and verbal communication skills are required
Basic computer skills are required
Able to make sound, logical and reasonable decisions nearly autonomously
Masters solution selling approach
Has mastered the use of financial acumen to be able to influence customers and constituents
Basic understanding of electronics manufacturing is required
General office equipment and materials
Physical Requirements
Professional office environment with suitable lighting, comfortable temperatures, and low noise level. May require prolonged periods of sitting at a desk, using a computer, and other office equipment. Minimal physical activity is generally involved, emphasizing the importance of good posture and ergonomic workplace arrangements.
Travel Requirements
More than 40%
This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.
