This is a full-time, hybrid role which will require you to work from our Berlin office 3 days per week.
Applicants must have a valid work permit or legal authorization to work in the EU at the time of application. Unfortunately, visa sponsorship is not available for this role.
Impact You'll Own
Provide technical support to Planet customers, partners, and employees via email, phone, chat, or in person.
Meet/exceed customer expectations regarding response frequency, quality, and overall experience.
Build foundational relationships with partner teams, including Engineering, Customer Success, Sales, and Product Management.
Troubleshoot complex technical issues and understand their impact on customer business priorities to develop solutions.
Manage and prioritize product bugs and enhancement requests.
Participate in projects that improve the efficiency, quality, and overall customer experience with Planet products.
What You Bring
4+ years of relevant experience in technical support, troubleshooting, and root cause analysis in a customer-facing role.
2+ years of experience in scripting languages (JavaScript, Python, Perl) and relational databases (e.g., MySQL, Oracle).
Fluent German skills, as well as professional working proficiency in English, the language of the company.
Bachelor's degree in Computer Science, Computer Engineering, or equivalent technical education and work experience.
Understanding of API integration and web application stacks.
Familiarity with geo-spatial data, satellite imagery, and GIS applications (e.g., ESRI, QGIS).
Experience with AWS and container-based technology.
Ability to manage communications for critical customer situations and coordinate resources.
Ability to multitask, prioritize workload, and work both independently and collaboratively.
Willingness to travel as necessary to client sites and to participate in scheduled weekend on-call support.
What makes you stand out
Experience with Zendesk, JIRA, or comparable ticketing systems
Excellent written and verbal communication skills with the ability to clearly articulate solutions to technical problems
Ability to maintain a professional demeanor when handling complex user issues
Application Deadline
11:45p / 23:45 CET on the date stated below. Applications are reviewed on a rolling basis. This posting may be removed earlier than projected if a suitable pool of applications has been received. For this reason, we recommend applying as soon as you are able to.
Benefits While Working at Planet
These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.
Paid time off including vacation, holidays and company-wide days off
Employee Wellness Program
Home Office Reimbursement
Monthly Phone and Internet Reimbursement
Tuition Reimbursement and access to LinkedIn Learning
Equity
Volunteering Paid Time Off
Compensation
The expected starting gross salary range for this role is listed below. Individual placement within this range is determined objectively based on gender-neutral criteria such as your skills, qualifications, and professional experience. This position may also be eligible for discretionary bonuses and/or equity.
In addition to the salary range listed below, this role is also eligible to receive commission.
Germany Salary Range
€51.300—€64.080 EUR
- San Francisco Fair Chance Ordinance
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Why we care so much about Belonging. We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate north star of Belonging—dreaming big as we approach our ongoing work. If this job intrigues you, but you’re thinking you might not have all the qualifications, please... do apply! At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We don’t just fill positions, we aspire to fulfill people’s careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you’re excited to come along for the ride.
EEO statement
Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. Know Your Rights.
Accommodations
Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to accommodations@planet.com or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.
Privacy Policy: By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Planet Data Privacy Notice for California Staff Members and Applicants, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
Privacy Policy (European Applicants): By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Candidate Privacy Notice GDPR Planet Labs Europe, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
AI in Our Interviewing Process: Planet is committed to providing an exceptional interview experience for all candidates. We currently use Metaview to better focus on candidates and less on trying to capture notes. As such, with the candidate's consent, select interviews may be recorded and include a "Planet AI Notetaker" for transcription and summarization purposes. Should an interview involve use of AI interview technologies, the candidate will receive notification and have the ability to opt out both in advance and/or real-time. Opting out will not affect one's candidacy.
Candidate AI Policy: Planet embraces Artificial Intelligence (AI) tools, and we encourage its responsible use. We understand that candidates may use various resources, including AI tools, to prepare for interviews and assessments. However, during any live interview stage or when actively completing assessments for this position, the use of AI tools—e.g. Large Language Models (LLMs), deep fake technology, etc.—is strictly prohibited unless explicitly prompted by an interviewer or assessment instructions. If you are unsure about acceptable use, please contact your recruiter for clarification. If an AI tool or similar technology is desired as an accommodation, please contact accommodations@planet.com with your request for assistance. Your message will be confidential, and we will be happy to assist you. Violation of this policy may result in disqualification of your application.
