WHAT YOU'LL DO
Design and write in-product language across web, mobile, desktop, and voice, including UI copy, flows, onboarding, notifications, empty states, errors, and in-product education
Partner with product designers from the start of a project, shaping flows, structure, and information architecture as well as the words in them
Name features and products, and own terminology, navigation labels, and taxonomies so the product stays easy to understand as it grows
Make complex AI and agent behavior understandable, including what the product is doing, why, what it can't do, and when it needs a person's input
Shape how AI-generated content reads by writing and refining prompts and system instructions, and help define voice and response style for our models in product
Define content quality standards and help build evaluation criteria, datasets, and reviewer guidance for AI-generated content
Build and maintain voice and tone guidelines, content patterns, and content guidance in our design system so every team can write well
Use research, data, and experiments to test language and improve comprehension, activation, and task completion
Partner with brand and marketing so product language and our external voice feel like one company
Work with internationalization partners so the product reads well in every language we support
Review copy in code and ship small language changes directly when it's the fastest path
WHAT WE'RE LOOKING FOR
5+ years of experience in content design, UX writing, or product design, shipping software at scale
An excellent portfolio that shows how your language shaped product decisions, with clear before and after examples and your role in each
Strong UX fundamentals, including interaction design, information architecture, usability, and accessibility
Good product sensibility and judgment about what to build, what to cut, and what matters most to people
Exceptional writing and editing skills, with range from precise interface copy to clear explanations and confident naming
Strong AI fluency, including hands-on experience writing prompts, working with LLMs, and judging the quality of AI-generated content
Systems thinking, with experience building content frameworks, style guides, or terminology that scale across teams
Clear communication, with the ability to explain content decisions and tradeoffs to designers, engineers, and leaders
You care about shipping great software more than anything else
NICE TO HAVE
Experience designing content for AI products, assistants, agents, or conversational interfaces
Experience with prompt engineering, model evals, or working with research teams on model behavior
Experience across consumer and enterprise products, including admin, permissions, privacy, and billing flows
Comfort working in code, such as editing strings, reviewing PRs, or prototyping with AI tools
Experience with localization and writing for global audiences
NOTES FOR CANDIDATES
We want to see portfolio work where your words changed the product. Show us the problem, the options you explored, the language you shipped, and what happened after. We value end-to-end ownership, range, and impact, and we'd love to see examples of AI-related work, such as prompts, evaluations, or content you designed for model output.
