⚙️ Development & Delivery
Design, configure and deliver ServiceNow enhancements that solve real business challenges.
Translate requirements into scalable platform solutions using ServiceNow best practices.
Participate in sprint planning, demonstrations, testing activities and user enablement.
Help ensure changes are thoroughly tested, documented and successfully deployed.
🔗 Platform Engineering & Integrations
Develop and maintain workflows, catalog items, notifications, business logic, reports and platform configurations.
Build and support integrations between ServiceNow and other business systems.
Contribute to release processes and platform governance.
Continuously identify opportunities to improve platform performance, reliability and usability.
🚨 Operational Support
Investigate complex issues, troubleshoot platform incidents and implement effective solutions.
Support service continuity through participation in on-call rotations when required.
Collaborate closely with Technology Services teams during critical incidents.
Help improve operational processes and incident response practices.
🤖 Automation & AI
Develop automation capabilities that reduce manual effort and improve operational efficiency.
Explore AI-enabled tools and identify practical use cases that deliver value across the business.
Recommend new ideas, enhancements and workflow improvements that support Pax8's technology strategy.
📚 Documentation & Knowledge Sharing
Create clear technical documentation, knowledge articles and platform guidance.
Share learning, insights and best practices with colleagues.
Support a culture of continuous learning and technical excellence.
🌟 The Impact You'll Make
Your work will directly influence how efficiently teams across Pax8 operate every day. By building reliable solutions, streamlining processes and enhancing automation, you'll help create better experiences for employees, improve operational speed, and enable the business to scale effectively as we continue to grow globally.
✅ You'll Be a Great Fit If You
Have hands-on experience developing and configuring solutions within the ServiceNow platform.
Bring practical knowledge of ServiceNow modules such as IT Service Management, Customer Service Management, Configuration Management Database, Strategic Portfolio Management, Hardware Asset Management, Software Asset Management, Workplace Service Delivery, or Legal Service Delivery.
Understand how integrations, workflow automation and platform customisation create business value.
Enjoy working with technologies such as JavaScript, REST APIs, HTML, CSS, AngularJS, JSON, Glide technologies and modern web development frameworks.
Have experience working with access controls, business rules, client scripts, user interface actions and user interface policies.
Understand service management principles and best practices.
Can comfortably work in a fast-moving environment where priorities evolve and learning never stops.
Are naturally curious, collaborative and focused on solving problems the right way.
Produce clear, structured documentation and communicate effectively with both technical and non-technical stakeholders.
Hold a ServiceNow certification such as Certified System Administrator, Certified Application Developer, or a ServiceNow Implementer certification.
Have a degree in a relevant discipline or equivalent professional experience.
🔒 Trust & Hiring
At Pax8, we care deeply about building genuine, trust based relationships — starting with how we hire.
To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you're applying as your authentic self, you have nothing to worry about — we're excited to meet you.
We also use thoughtfully applied AI-enabled tools to support our hiring process. These tools may assist with tasks such as reviewing or prioritising applications, but hiring decisions are made by our people. More information is available in our Recruitment Privacy Notice. If you have questions about how we hire or would prefer not to have your application supported by these tools, you can opt out at any part of our process.
🌈 Inclusivity Matters
We encourage you to apply even if you don't meet 100% of the criteria. We're committed to diverse perspectives, inclusive hiring and sharing your transferrable skills. To fulfil this role, you must hold valid right to work in Philippines.
🎁 Salary & Benefits
Competitive and dependent on experience
20 Annual Leaves (accruing monthly)
Pax8 offers an additional 10 days of bonus leave every year! AND YES, the 10 days are available from your first day!
In addition to the above, we offer all our employees Private Health Insurance. Beneficial for when life happens!
Unlimited growth through our learning & development (L&D) programs in an environment that fosters internal promotions, helping you gain the necessary skills to reach the next step in your professional journey!
Connecting with our community is important – which is why we have our donation matching program, DEI-B events, and our employee resource groups to ensure everyone feels at home at Pax8.
🏢 Working Environment
This is a Hybrid role based in Makati City. During your first six months, you'll spend your time onsite to accelerate learning, collaboration and relationship building before moving into our hybrid working model.
🏢Pax8 Manila Office Environment
Energetic office located at KMC Solutions, One Ayala Mall, Makati City
Dedicated Pax8 Lounge Area overlooking Makati Avenue
Relaxation area with massage chairs
Fully stocked pantry cabinet
Weekly treats including Monday waffles and Thursday soft serve ice cream
Regular team events including Pax8 Thursday Karaoke
Coffee machines
Modern workstations equipped with monitors and essential productivity tools
Great office culture
📈 Your Growth Opportunity
There's extensive room for a talented individual to grow at pace — whether that's advancing quickly in this role or exploring one of the many opportunities across our global organisation. You'll have access to our internal development hub designed to accelerate your skills and stretch your potential. Alongside specialist Learning & Development trainers, you'll also tap into AI powered tools, "born in the cloud" mentors, and cross continent collaboration that broaden your perspective and sharpen your expertise. We'll give you the space, trust, and the right projects to help you thrive — and full visibility of what it takes to reach your next level.
☁️ About Pax8
Our mission is to build the managed intelligence marketplace and empower small businesses to do more with smarter technology. We are a fast-growing, dynamic, and high-energy organisation with a start-up feel, allowing you to make a meaningful impact on the business. Culture is also important to us, and at Pax8, it's business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.
✅ Background Checks
As part of our hiring process, we are required to undertake pre-employment checks on all candidates that are successful in their application with Pax8. As part of these checks Pax8 will request ID verification, reference requests and qualification checks (additional checks may be completed for certain countries, such as criminal and financial). All checks are completed by our third-party provider, First Advantage. Once checks have been completed all candidates will receive a copy for their records.
Equal Opportunities
Pax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country you have applied for. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with local best practices and processed only in accordance with our recruiting processes. Privacy notice: https://www.pax8.com/en-us/terms/job-applicant-privacy-notice/
