NOV Inc.

Inside Sales Representative

Houston, United States · Hybrid
Salary not published
Posted last week

From NOV Inc.'s careers page

Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.

About the role

The role completes a range of mainly straightforward assignments using established procedures and guidelines, while building knowledge of the company’s products, processes, and customers.

What they ask for vs. your profile

Must have

Sales
Customer service
Excel
Attention to detail
Communication
Contract management
Critical thinking
CRM
Customer success
ERP systems
Manufacturing
Problem solving

Your match

Career roadmap: Wholesale Sales RepresentativeWhat to learn, how to practice and free resources, from beginner to expert.

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NOV Inc.

Inside Sales Representative

Houston, United States · Hybrid
Salary not published
Posted last week

From NOV Inc.'s careers page

Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.

About the role

XL Systems, NOV supplies the onshore and offshore oil and gas drilling industry with connector products for
conductor and surface casing strings. The Inside Sales Representative supports customers and the sales team
by coordinating customer inquiries, quotations, order processing, and communication with internal
departments. The role completes a range of mainly straightforward assignments using established procedures
and guidelines, while building knowledge of the company’s products, processes, and customers. The
representative receives a moderate level of guidance, resolves routine issues within established guidelines, and
escalates exceptions or matters outside their authority.

DUTIES & RESPONSIBILITIES

The Inside Sales Representative supports customer inquiries, quotations, order processing, and related
communications under established procedures and with moderate guidance. The role works with account
management and internal departments to support customer needs and timely order execution.
Customer and sales support
Respond to customer inquiries; coordinate quotes, bid clarifications, and post-award communication
with account management and internal teams.
Clarify customer requests, communicate approved commitments, maintain professional relationships,
and follow open issues through resolution.
Review customer requirements under established procedures, document clarifications, and route
exceptions or approvals to the appropriate authority.
Participate in customer calls, bid meetings, kickoffs, expediting discussions, and test visits as needed.
Quote, order, and delivery coordination
Process quotes and orders, including order entry, customer documentation, and communication of
requirements to affected departments.
Coordinate with legal, engineering, finance/tax, supply chain, manufacturing, project coordination, and
other functions to obtain information and support delivery commitments.
Maintain current records in Syteline and other approved systems; participate in production and project
meetings as needed.
Support contract variations, pricing clarifications, invoice follow-up, and post-award requests within
established procedures. Escalate nonstandard terms, pricing exceptions, and risks to deadlines, cost,
quality, or customer commitments.

Show the full description

Teamwork and process improvement
Work collaboratively with colleagues to support consistent customer service and order execution. Share
information, suggest process improvements, and raise delays, errors, or recurring issues to the manager.

Compliance, safety, and other duties
Follow established procedures, specifications, quality requirements, and NOV Quality, Health, Safety, and
Environmental policies. Promptly report hazards, participate in required training and continuous
improvement activities, and perform other duties consistent with the role as assigned by the Global Inside
Sales Manager.

Skills and capabilities

Strong organization, prioritization, follow-through, attention to detail, and numerical and analytical skills.
Clear written and verbal communication; able to build constructive relationships with customers,
suppliers, account teams, and internal functions.
Customer service and problem-solving skills; sound judgment to recognize when a question, risk, or
requested exception requires escalation.
Working knowledge of quote-to-order processes, customer service, contract requirements, or related
sales support activities.
Ability to learn company products, systems, and procedures and apply established guidelines to routine
assignments.
Computer literacy, including Microsoft Excel, Word, and Outlook; working knowledge of CRM and ERP
systems. Knowledge of Syteline or integrated business systems is an advantage.
Qualifications and experience
Relevant experience in inside sales, customer service, sales support, quoting, order management, or a
related commercial role.
Relevant degree or equivalent practical experience; working knowledge of contract management or
commercial operations is desirable.
Ability to develop knowledge of the global oil and gas market, company products and services, and
relevant competitors.
Experience with large OD conductor/casing or OCTG is preferred; Line Pipe Connection Systems or Oil
Country Tubular experience is desirable.
Flexibility to support work outside standard office hours when customer or operational needs require it.

The role completes a range of mainly straightforward assignments using established procedures and guidelines, while building knowledge of the company’s products, processes, and customers.

What they ask for vs. your profile

Must have

Sales
Customer service
Excel
Attention to detail
Communication
Contract management
Critical thinking
CRM
Customer success
ERP systems
Manufacturing
Problem solving

What they ask for vs. your profile

Must have

Sales
Customer service
Excel
Attention to detail
Communication
Contract management
Critical thinking
CRM
Customer success
ERP systems
Manufacturing
Problem solving

Your match

A free account lets you apply, save this job, see how well you match and check your resume against it.

Career roadmap: Wholesale Sales RepresentativeWhat to learn, how to practice and free resources, from beginner to expert.

Reach the hiring team

A short note to a recruiter or the hiring manager after you apply can get your application read sooner.

ATS check

AI ready

Scores your resume against this job the way resume scanners do: the job's hard and soft skills, searchability, recruiter tips and formatting.

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ATS check

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