The ideal candidates will be self-starters with excellent communication skills and a solid understanding of technology in a financial institution, including Reporting applications. Some night/weekends may be required from time to time. Candidate should be available Monday – Friday with individual schedules based on coverage rotation/duties.
Responsibilities
Candidate will be responsible for providing L1/L2/L3 Support, Monitor and provide support to production streams and provide expert knowledge on all workflow designs for supported applications.
Candidate should be able to troubleshoot (review, analyze and resolve) production issues including job failure, and able to apply code fix on need basis.
Candidate should be able to work with Business partners to analyze and resolve their queries and ensure compliance to all controlled processes according to business and IT requirement.
Develop and maintain professional relationship with all stakeholders within IT and Business teams and provide support.
Monitor and attend to all alerts and escalate production issues as needed by relevant teams and management.
Coordinate with various teams including onsite support staff and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes.
Candidate will be responsible for attending on call after office hours, including weekend to support High and Critical production issue.
Actively contribute to the supportability of the applications as well as continuous service improvement projects.
Develop understanding of NT’s systems and products utilizing reference materials and support procedures.
Adherence to corporate standards always.
Experience
5-7 years of experience in a technical business facing (face to face) role within a financial institution or similar preferred.
Strong communication and interpersonal skills, along with a solid technical background are essential as is the ability to multitask in a fast-paced environment. The ideal candidate can explain technical issues in layman’s terms and translate business needs to technology teams and back.
Experience in incident management, understanding of ticket workflows and use of escalation. Experience with ServiceNow is beneficial.
Problem resolution in an analytical and logical manner, to troubleshoot root cause and resolve production incidents.
Works closely with other technology teams such as Development, Infrastructure and vended software support teams.
Team player will be working as part of a global support team, cross training and supporting multiple critical Asset management front office applications.
Extensive Knowledge of Unix/Linux Commands and scripting
Extensive Knowledge of JAVA, including framework, Multi-threading, Spring, PCF, Web Services (Rest and SOAP)
Extensive Knowledge of SQL and PL/SQL
Good knowledge of Snowflake
Good Knowledge of Azure cloud
Knowledge of Kurtosys Application will be added advantage
ITIL process knowledge
Knowledge of Python Scripting
Control-M
Postman
Client/Investment Reporting knowledge
BFS domain knowledge
Working with Us
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.
Reasonable Accommodation
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.
About Our Bangalore Office
The Northern Trust Bangalore office, established in 2005, is home to over 5,600 employees. In this stunning office space, we offer fantastic amenities which include our Arrival Hub - Jungle, the GameZone, and the Employee Experience Zone that appeal to both clients and employees. Learn more.
