Participate in the after-hours ‘On Call’ rotation
Assist in training internal Customer Support and Sales personnel and participate in sales presentations as needed to assist Sales Team
Ability to be an level three escalation path for the support department as needed
What We Need From You
Bachelor's Degree or equivalent combination of education and work experience.
Minimum of 3 years experience in point of sale implementation and/or support.
Certified Payment Professional (CPP) or able to attain in 12 months.
Ability to understand each merchant's unique needs, develop a plan of action and coordinate team efforts to provide the solution.
Ability to provide world-class customer service, communicate well and a keen attention to detail.
Additional Information
Direct Reports: None
Travel Requirements: 85%
License and Certification Requirements: Valid driver’s license
Salary Range: $70,000- $86,000
Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.
What we offer
We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:
Medical, Dental, & Vision Coverage
Flexible Paid Time Off
401(k) + Match
Mental Health Support & Well-Being Program
Paid Maternity & Paternity Leave
Education Assistance
Company-funded Lifestyle Spending Account
Please note: North is a US based company and no sponsorship is available for this position at this time.
Join the hospitality experts. Imagine delivering sophisticated hospitality technology, simplified payment processing, and award-winning support to some of the top restaurants in the U.S.
Who we are
We are restaurateurs building products for restaurateurs. At North Hospitality, our team has years of experience working in, and for, some of the most renowned hotels and restaurants in the country. Now, we’re committed to bringing that passion to restaurateurs everywhere in the form of a single, seamless platform for all operations.
At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal-opportunity employer.
To learn more about North and our family of companies, visit our website: https://www.north.com/company/about/our-companies-brands
