Today, we’re building the AI-first operations layer for the recycling industry: an agentic platform that doesn’t just digitize scrap yard workflows, but actively runs them.
We’re a mission-driven team of innovators built on principles of competitive greatness, autonomy, and collaboration. Our culture is one of transparency, mutual respect, and constructive feedback — all aimed at collective progress and a brighter, more sustainable future.
As an Implementation Manager, you will
Lead end-to-end software implementations for new ReSpark customers
Travel to scrap yards for in-person go-lives and training on a regular basis
Become an expert on the ReSpark product, its use cases for recyclers, and how ReSpark helps recyclers operate more efficiently and improve business outcomes
Configure customer hardware supporting ReSpark’s software platform such as IP cameras, scales, and printers
Lead virtual and live end-user trainings during and after onboarding
Hone your customer experience skill-set including clear communication, expectation-setting, problem-solving, and more
We’re looking for someone that has
4+ years of prior success in a customer-facing role, preferably in training, support, or a related function in a SaaS environment
Prior work experience with Windows operating system, remote desktop software, and other software/IT programs
Experience installing and setting up hardware (E.g. cameras, scales)
Strong written and verbal communication
A positive attitude and can-do mindset
Strong self-motivation, grit, and a competitive spirit
A customer-first mindset and bias towards action
Highly organized and detail-oriented
Demonstrated ability to work in a fast-paced and dynamic work environment
Nice to have
Fluent Spanish is a huge plus!
Benefits
Flexible time off policy to balance your work and life
Medical, dental, and vision coverage
401(k)
Great start-up culture
ReSpark is an Equal Opportunity Employer. ReSpark’s employment decisions are made without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status. Applicants must be currently authorized to work in the United States on a full-time basis.
Compensation Range: $85,000-$95,000
