Build a strong rapport with new clients immediately; show expertise and earn trust to create a strong relationship
Perform platform training and evangelizing for our best practices and suggested product implementation. Overcome common objections and questions to quickly move launches forward.
Lead and collaborate on custom, technical solutions for your clients, partnering closely with solutions developers, engineers, architects and product owners
Build excitement about their success with the service and do everything necessary to hit their goals/KPIs
Configure and thoroughly QA campaigns ahead of launches
Partner closely with sales and architects throughout the Implementation period to retain clients and upsell their accounts
Qualifications
2+ years of account, project, or implementation management experience required
Direct experience working with enterprise mobile or email service providers (Attentive, Airship, Bird, Sinch, Vibes, Salesforce Marketing Cloud, Oracle Responsys, Adobe Campaign, Adobe Journey Optimizer, Braze, Epsilon, Cordial, Cheetah Digital, Bloomreach, Zeta, Iterable)
Strong understanding of the mobile & email marketing space and strategies
Ability to multitask, prioritize, and manage time efficiently
Good communication skills and the ability to synthesize complex topics for multiple audiences
Understanding of the technologies that underpin the modern web (HTML, JavaScript, API’s etc.)
Strong troubleshooting and problem-solving skills
Attention to detail and a strong commitment to quality
Strong technical affinity, ability to quickly learn and use new technologies
This role is remote and open to candidates located in the Western United States.
The base pay range for this position is $66K - $87K/year and $80K - $104K OTE , which can include additional bonus depending on the position ultimately offered, in addition to a full range of medical, financial, and/or other benefits. The base pay offered may vary depending on job-related knowledge, skills, and experience.
Studies have shown that women, communities of color, and historically underrepresented people are less likely to apply to jobs unless they meet every single qualification. We are committed to building a diverse and inclusive culture where all Inkers can thrive. If you’re excited about the role but don’t meet all of the abovementioned qualifications, we encourage you to apply. Our differences bring a breadth of knowledge and perspectives that makes us collectively stronger.
We welcome and employ people regardless of race, color, gender identity or expression, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, ethnicity, family or marital status, physical and mental ability, political affiliation, disability, Veteran status, or other protected characteristics. We are proud to be an equal opportunity employer.
