Establish a trusted advisor relationship that works to ensure customer’s overall satisfaction with our products and services
Monitor and facilitate the customer’s adoption of our solution features and functionality to maximize their return on investment
Effectively manage the client launch process from contract signature through deployment of the solution taking full responsibility for delivery of the suite of products the client selected
Simultaneously run several implementation projects, communicate project data, track and analyze status of all ongoing projects according to process guidelines provided
Communicate directly with the customer project team and resources to identify, document, assign and deliver customer specific program requirements as mutually agreed
Role Requirements
Ensure proactive and responsive approach to all aspects of customer success
Efficiently manage the customer and internal company resources to meet all established milestones, ensuring targeted completion dates are achieved using internal project management tools
Coordinate with internal or client resources to ensure an effective communication and training strategy is in place for the program to drive program awareness and adoption to the desired levels within the client’s defined goals
Knowledge/Experience
Experience guiding enterprise clients through a technology or change management initiative
Ability to perform comfortably in a fast-paced, high-intensity, deadline-oriented work environment
Proven experience helping clients adopt best practices and navigate their own organization to help instill change
Demonstrated project management skills in managing solutions for Fortune 500 customers
Skills/Competencies
Proficient in SalesForce.com, Microsoft Project, and Microsoft Office
Exceptional oral and written communication skills required to document and communicate with internal and external resources
Ability to work in a team environment with field sales, technical, marketing, consulting and operations personnel
Ability to achieve results by effectively communicating with other groups and generating project plans for customers
Strong technical aptitude and an understanding of Software-as-a-service (SaaS) delivery model
Ability to work independently as a self-starter
Ability and comfort in chairing on-site live meetings and virtual webinars, to large groups of people either customer facing or internal in nature
High energy and positive ‘can do’ attitude
Qualifications
Ability to travel approximately 30% of the time
College Degree or equivalent work experience
Minimum 5+ years of business experience with a demonstrated ability to manage complex programs for Fortune 500 customers
At Workhuman®, our mission is to bring more humanity to the workplace. We recognize and embrace individual differences and believe that diversity, inclusion, and belonging are essential to our long-term growth and success. We encourage candidates from all backgrounds and experiences to apply—even if you don’t feel you meet every qualification listed above. We’re looking for collaborative, innovative humans with a growth mindset who can bring unique perspectives to our team.
We are also committed to creating an inclusive and accessible application process for all candidates. If you require any accommodations or support during the application or interview process, or encounter any accessibility barriers, please contact us at globalrecruitment@workhuman.com. We are dedicated to ensuring equal access to opportunities for all individuals.
Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
